Deskpro experienced a notice incident on January 30, 2025, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 30, 2025, 03:11 PM UTC
We are currently experiencing a service disruption. Our team is actively working to mitigate the issue and restore normal operations as quickly as possible.
- monitoring Jan 30, 2025, 03:41 PM UTC
We have identified and resolved the issue that was disrupting service and are actively monitoring the situation.
- resolved Jan 30, 2025, 07:01 PM UTC
A platform upgrade led to an unexpected load increase, causing a service interruption. We've scaled up resources.