Deque incident

Data Sync Issue Between axe Monitor and axe Reports

Minor Resolved View vendor source →

Deque experienced a minor incident on September 13, 2024 affecting Axe Monitor, lasting 8h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2024, 06:06 PM UTC
Resolved
Sep 14, 2024, 02:21 AM UTC
Duration
8h 15m
Detected by Pingoru
Sep 13, 2024, 06:06 PM UTC

Affected components

Axe Monitor

Update timeline

  1. investigating Sep 13, 2024, 06:06 PM UTC

    axe Monitor data sent to axe Reports is not showing in the system. We are diligently working to resolve the connection between axe Reports and other axe Monitor. Thank you for your understanding. We will keep you informed as we work towards a resolution.

  2. investigating Sep 13, 2024, 06:07 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 14, 2024, 02:21 AM UTC

    We have worked with the affected users to identify and update the appropriate configurations in their Axe Monitor projects to enable them to be viewed in Axe Reports. Monitor and Axe Reports services did not experience any disruption.