Deputy incident

Incorrect break times when copying a shift

Resolved after 19 hours 39 minutes, affecting Deputy - USA and Deputy - AU and 1 more, on October 3, 2024.

resolved Oct 04, 2024, 03:58 AM UTC

We have resolved this issue and all shifts created with the 'Copy Shift' feature moving forward will be created as expected. We are continuing to investigate impacted shifts that were created using the 'Copy Shift' feature on 2 - 3 October 2024.

Started
Oct 03, 2024, 08:18 AM UTC
Resolved
Oct 04, 2024, 03:58 AM UTC
Duration
19h 39m
Detected by Pingoru
Oct 03, 2024, 08:18 AM UTC

Affected components

Deputy - USADeputy - AUDeputy - UK

Update timeline

  1. investigating Oct 03, 2024, 08:18 AM UTC

    We are currently investigating an issue that may have caused incorrect times when copying a shift on October 2nd and 3rd

  2. investigating Oct 03, 2024, 12:24 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 04, 2024, 03:58 AM UTC

    We have resolved this issue and all shifts created with the 'Copy Shift' feature moving forward will be created as expected. We are continuing to investigate impacted shifts that were created using the 'Copy Shift' feature on 2 - 3 October 2024.

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