Depict Outage History
Depict is up right nowDepict had 10 outages in the last 2 years totaling 1h 10m of downtime — averaging 0.4 incidents per month.
There were 10 Depict outages since March 4, 2026 totaling 1h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.
Subset of merchants experiencing an performance degradation across search and collections
Timeline · 1 update
- resolved Jul 23, 2026, 08:00 PM UTC
Type: Incident Duration: 10 minutes Affected Components: Collections / Search Jul 23, 20:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 23, 20:10:00 GMT+0 - Resolved - This incident has been resolved.
Availability of search and collection pages degraded for certain merchants
Timeline · 1 update
- resolved Jul 23, 2026, 05:36 PM UTC
Type: Incident Duration: 1 hour and 42 minutes Affected Components: Collections / Search Jul 23, 17:36:00 GMT+0 - Identified - Ongoing investigation into stability issues with search and collections. Jul 23, 19:17:44 GMT+0 - Resolved - This incident has been resolved.
We're seeing issues with collection pages
Timeline · 1 update
- resolved Jun 10, 2026, 12:23 PM UTC
Type: Incident Duration: 22 minutes Affected Components: Collections / Search Jun 10, 12:23:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 10, 12:39:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 10, 12:42:00 GMT+0 - Resolved - This incident has been resolved.
Shopify portal down
Timeline · 1 update
- resolved Jun 08, 2026, 08:31 AM UTC
Type: Incident Duration: 25 minutes Affected Components: Portal (Supergrid merchandising app) Jun 8, 08:31:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 8, 08:56:00 GMT+0 - Resolved - This incident has been resolved.
We're investigating availability issues of our shopper facing APIs
Timeline · 1 update
- resolved May 21, 2026, 06:39 AM UTC
Type: Incident Duration: 51 minutes Affected Components: Portal (Supergrid merchandising app), Ingestion (Supergrid merchandising app), Recommendations, Ingestion (Centra & Custom Shopify apps), Portal (app.depict.ai), Collections / Search May 21, 06:39:00 GMT+0 - Investigating - We are currently investigating this incident. May 21, 07:03:11 GMT+0 - Identified - We are seeing recovery for some customers. We are continuing to work on a fix for this incident. May 21, 07:11:18 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the recovery. May 21, 07:29:58 GMT+0 - Resolved - This incident has been resolved.
Investigating degraded availability for some of our customers
Affected: API - Shopper Facing (Collections / Search)API - Shopper Facing (Recommendations)
Timeline · 2 updates
- investigating May 17, 2026, 06:30 PM UTC
The realtime API is showing degraded availability for a small percentage of customers
- resolved May 17, 2026, 07:41 PM UTC
This incident has been resolved.
Infrastructure Uplift
Timeline · 1 update
Update to Depict Loadbalancers
Timeline · 1 update
Google Cloud incident
Timeline · 1 update
- resolved Mar 04, 2026, 09:48 AM UTC
Type: Incident Duration: 8 minutes Affected Components: Recommendations, Ingestion (Centra & Custom Shopify apps), Portal (app.depict.ai), Collections / Search Mar 4, 09:48:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 4, 09:56:00 GMT+0 - Resolved - This incident has been resolved.