Depict Outage History
Depict is up right nowDepict had 14 outages in the last 2 years totaling 1h 10m of downtime — averaging 0.6 incidents per month.
There were 14 Depict outages since October 25, 2024 totaling 1h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.
Subset of merchants experiencing an performance degradation across search and collections
Timeline · 1 update
- resolved Jul 23, 2026, 08:00 PM UTC
Type: Incident Duration: 10 minutes Affected Components: Collections / Search Jul 23, 20:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 23, 20:10:00 GMT+0 - Resolved - This incident has been resolved.
Availability of search and collection pages degraded for certain merchants
Timeline · 1 update
- resolved Jul 23, 2026, 05:36 PM UTC
Type: Incident Duration: 1 hour and 42 minutes Affected Components: Collections / Search Jul 23, 17:36:00 GMT+0 - Identified - Ongoing investigation into stability issues with search and collections. Jul 23, 19:17:44 GMT+0 - Resolved - This incident has been resolved.
We're seeing issues with collection pages
Timeline · 1 update
- resolved Jun 10, 2026, 12:23 PM UTC
Type: Incident Duration: 22 minutes Affected Components: Collections / Search Jun 10, 12:23:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 10, 12:39:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 10, 12:42:00 GMT+0 - Resolved - This incident has been resolved.
Shopify portal down
Timeline · 1 update
- resolved Jun 08, 2026, 08:31 AM UTC
Type: Incident Duration: 25 minutes Affected Components: Portal (Supergrid merchandising app) Jun 8, 08:31:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 8, 08:56:00 GMT+0 - Resolved - This incident has been resolved.
We're investigating availability issues of our shopper facing APIs
Timeline · 1 update
- resolved May 21, 2026, 06:39 AM UTC
Type: Incident Duration: 51 minutes Affected Components: Portal (Supergrid merchandising app), Ingestion (Supergrid merchandising app), Recommendations, Ingestion (Centra & Custom Shopify apps), Portal (app.depict.ai), Collections / Search May 21, 06:39:00 GMT+0 - Investigating - We are currently investigating this incident. May 21, 07:03:11 GMT+0 - Identified - We are seeing recovery for some customers. We are continuing to work on a fix for this incident. May 21, 07:11:18 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the recovery. May 21, 07:29:58 GMT+0 - Resolved - This incident has been resolved.
Investigating degraded availability for some of our customers
Affected: API - Shopper Facing (Collections / Search)API - Shopper Facing (Recommendations)
Timeline · 2 updates
- investigating May 17, 2026, 06:30 PM UTC
The realtime API is showing degraded availability for a small percentage of customers
- resolved May 17, 2026, 07:41 PM UTC
This incident has been resolved.
Infrastructure Uplift
Timeline · 1 update
Update to Depict Loadbalancers
Timeline · 1 update
Google Cloud incident
Timeline · 1 update
- resolved Mar 04, 2026, 09:48 AM UTC
Type: Incident Duration: 8 minutes Affected Components: Recommendations, Ingestion (Centra & Custom Shopify apps), Portal (app.depict.ai), Collections / Search Mar 4, 09:48:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 4, 09:56:00 GMT+0 - Resolved - This incident has been resolved.
Degraded PLP Performace
Timeline · 1 update
- resolved Jun 17, 2025, 07:00 PM UTC
Type: Incident Duration: 2 hours and 30 minutes Affected Components: Collections / Search, , API - Shopper Facing → Jun 17, 19:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 17, 21:30:00 GMT+0 - Resolved - This incident has been resolved.
Discount prices are not available for some merchants
Timeline · 1 update
- resolved Mar 11, 2025, 03:37 PM UTC
Type: Incident Duration: 1 hour and 28 minutes Affected Components: Recommendations, Collections / Search Mar 11, 15:37:32 GMT+0 - Identified - We are working with Centra on a fix for this incident. Mar 11, 15:56:38 GMT+0 - Identified - Centra has identified the issue and are working on resolving it Mar 11, 17:05:08 GMT+0 - Resolved - This incident has been resolved by Centra. There might be some delay in seeing the resolution as our syncs are catching up. But all should be back to normal in around 30min
Search And PLP products
Timeline · 1 update
- resolved Feb 26, 2025, 12:16 PM UTC
Type: Incident Duration: 30 minutes Affected Components: Collections / Search, Portal (app.depict.ai) Feb 26, 12:16:26 GMT+0 - Identified - PLP and Search requests are not responding. Fix has been deployed but must propagate through our system Feb 26, 12:20:42 GMT+0 - Monitoring - Most traffic is now restored to normal Feb 26, 12:46:55 GMT+0 - Resolved - This incident has been resolved.
Search and collections outage
Timeline · 1 update
- resolved Oct 25, 2024, 03:30 PM UTC
Type: Incident Duration: 14 minutes Affected Components: Collections / Search, Portal (app.depict.ai) Oct 25, 15:48:47 GMT+0 - Monitoring - Service is gradually being restored, should start seeing results Oct 25, 15:51:42 GMT+0 - Resolved - Fully operational now Oct 25, 15:30:00 GMT+0 - Identified - Search and collections for non-shopify-app customers is currently returning no results. We are aware of the issue and attempting to restore service as quickly as possible.