Depict incident

We're investigating availability issues of our shopper facing APIs

Major Resolved

Depict experienced a major incident on May 21, 2026 affecting API - Shopper Facing (Collections / Search) and Portal (app.depict.ai) and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 06:39 AM UTC
Resolved
May 21, 2026, 07:29 AM UTC
Duration
50m
Detected by Pingoru
May 21, 2026, 06:39 AM UTC

Affected components

API - Shopper Facing (Collections / Search)Portal (app.depict.ai)API - Shopper Facing (Recommendations)Portal (Supergrid merchandising app)Ingestion (Supergrid merchandising app)Ingestion (Centra & Custom Shopify apps)

Update timeline

  1. investigating May 21, 2026, 06:39 AM UTC

    We are currently investigating this incident.

  2. identified May 21, 2026, 07:03 AM UTC

    We are seeing recovery for some customers. We are continuing to work on a fix for this incident.

  3. monitoring May 21, 2026, 07:11 AM UTC

    We implemented a fix and are currently monitoring the recovery.

  4. resolved May 21, 2026, 07:29 AM UTC

    This incident has been resolved.