Depict incident
Search errors for runway-served stores (18:00–18:05 UTC)
Depict experienced a major incident on September 25, 2026 affecting API - Shopper Facing (Collections / Search), lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2026, 06:00 PM UTC
Search requests for stores served by our runway search API are returning an error instead of results. We are investigating.
- resolved Sep 25, 2026, 06:05 PM UTC
Between 18:00 and 18:05 UTC, search requests for stores served by our runway search API returned an error instead of results. Cause: during clean-up of a decommissioned cluster, a DNS record that the search service still used to reach its search index was removed automatically by an operator on the old cluster. The record was re-created at 18:05 UTC and search recovered immediately. Stores on the realtime API were not affected. We are moving the search service onto an internal path so a DNS change cannot affect it again, and adding paging to the synthetic check that detected this.