Defense.com incident

SIEM log parsing delays

Resolved after 3 days 23 hours, affecting SIEM Platform, on January 2, 2025.

identified Jan 02, 2025, 11:19 AM UTC

We are continuing to work on a fix for this issue.

Started
Jan 02, 2025, 11:18 AM UTC
Resolved
Jan 06, 2025, 11:00 AM UTC
Duration
3d 23h
Detected by Pingoru
Jan 02, 2025, 11:18 AM UTC

Affected components

SIEM Platform

Update timeline

  1. identified Jan 02, 2025, 11:18 AM UTC

    We're currently working to resolve issues with our SIEM backend infrastructure, which are causing the parsing of new logs to be delayed. Logs sent over the last 24 hours are being received but will be delayed from being visible in the my.defense.com control panel. We're working to process the backlog as quickly as possible and will provide further updates here as and when they become available. Please accept our sincere apologies for any inconvenience this may be causing. Your Defense.com team.

  2. identified Jan 02, 2025, 11:19 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jan 06, 2025, 11:00 AM UTC

    This incident has been resolved.

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