Defense.com Outage History

Defense.com had 15 outages in the last 2 years totaling 538h 21m of downtime, averaging 0.6 incidents per month.

There were 15 Defense.com outages since November 18, 2024 totaling 538h 21m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.defense.com

Critical June 8, 2026

Scanner connectivity issues

Detected by Pingoru: Jun 08, 2026, 06:09 AM UTC
Resolved: Jun 08, 2026, 08:48 AM UTC
Duration: 2h 38m

Affected: Vulnerability Scanner

Timeline · 2 updates

identified Jun 08, 2026, 06:09 AM UTC

Our Engineering team are working to fix connectivity issues affecting scanner.defense.com. Whilst this is ongoing, customers will be able to perform and manage vulnerability scans. Please accept our sincere apologies for any inconvenience this may be causing. Your Defense.com team.
resolved Jun 08, 2026, 08:48 AM UTC

The issues causing connectivity issues on scanner.defense.com have now been resolved. Please accept our sincere apologies for any disruption this may have caused. Your Defense.com team.

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Major May 26, 2026

SIEM platform connectivity issues

Detected by Pingoru: May 26, 2026, 07:40 AM UTC
Resolved: May 27, 2026, 07:22 AM UTC
Duration: 23h 42m

Affected: SIEM Platform

Timeline · 2 updates

identified May 26, 2026, 07:40 AM UTC

Our Engineering team are currently working to resolve issues affecting connectivity to our SIEM platform. As a result, customers may experience a delay in the visibility of logs on the my.defense.com platform, we're working to process these and make them available as quickly as possible. Rest assured that no log data has been lost as a result of this issue, and we'll return the service to normal as soon as we possibly can. Thank you for your patience and understanding. Your Defense.com team.
resolved May 27, 2026, 07:22 AM UTC

This incident has been resolved.

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Critical May 7, 2026

Vulnerability scans failing to complete

Detected by Pingoru: May 07, 2026, 01:20 PM UTC
Resolved: May 11, 2026, 10:33 AM UTC
Duration: 3d 21h

Affected: Vulnerability Scanner

Timeline · 3 updates

investigating May 07, 2026, 01:20 PM UTC

We are currently investigating the cause of vulnerability scans failing to complete and reporting a status of 'Error' in the my.defense.com UI. Further updates and information will be added to this page as they become available. Please accept our sincere apologies for any inconvenience this may be causing. Your Defense.com team.
investigating May 07, 2026, 04:15 PM UTC

As we continue to investigate this issue, you may find you're currently unable to access the Vulnerability Scanning section within my.defense.com. Thank you for your continued patience while we investigate this issue. Your Defense.com team.
resolved May 11, 2026, 10:33 AM UTC

This incident has been resolved.

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Major March 19, 2026

Vulnerability scanning connectivity issues

Detected by Pingoru: Mar 19, 2026, 05:30 PM UTC
Resolved: Mar 23, 2026, 11:16 AM UTC
Duration: 3d 17h

Affected: my.defense.comVulnerability Scanner

Timeline · 3 updates

investigating Mar 19, 2026, 05:30 PM UTC

We are investigating the cause of connectivity issues between my.defense.com and our vulnerability scanning platform. Users attempting to create scan groups or run a scan may receive an error. Further updates and information will be added to this page as they become available. Please accept our sincere apologies for any inconvenience this may be causing. Thank you.
identified Mar 23, 2026, 10:22 AM UTC

The issue has been identified and a fix is being implemented.
resolved Mar 23, 2026, 11:16 AM UTC

This incident has been resolved.

Read the full incident report →

Minor February 5, 2026

Connectivity to Endpoint packages in https://my.defense.com

Detected by Pingoru: Feb 05, 2026, 11:07 AM UTC
Resolved: Feb 05, 2026, 11:21 AM UTC
Duration: 13m

Affected: Endpoint Protection

Timeline · 3 updates

investigating Feb 05, 2026, 11:07 AM UTC

We're aware of connectivity issues to the Endpoint packages within https://my.defense.com. This is due to upgrades being performed by our Endpoint Protection vendor. Please accept our sincere apologies for any inconvenience this may be causing.
identified Feb 05, 2026, 11:08 AM UTC

The issue has been identified and a fix is being implemented.
resolved Feb 05, 2026, 11:21 AM UTC

This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

Connectivity to https://my.defense.com

Detected by Pingoru: Nov 18, 2025, 11:44 AM UTC
Resolved: Nov 18, 2025, 01:00 PM UTC
Duration: 1h 15m

Affected: my.defense.com

Timeline · 3 updates

investigating Nov 18, 2025, 11:44 AM UTC

We're currently investigating the cause of connectivity issues on https://my.defense.com. As soon as further information or updates become available, they'll be added to this page. Please accept our sincere apologies for any inconvenience this may be causing. Your Defense.com team.
identified Nov 18, 2025, 11:57 AM UTC

The issue has been identified and confirmed as being with Cloudflare, more information and updates can be found on their System Status at: https://www.cloudflarestatus.com/
resolved Nov 19, 2025, 07:04 AM UTC

This incident has been resolved.

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Critical October 8, 2025

SIEM instability issues

Detected by Pingoru: Oct 08, 2025, 10:51 AM UTC
Resolved: Oct 08, 2025, 11:11 AM UTC
Duration: 19m

Affected: SIEM Platform

Timeline · 2 updates

investigating Oct 08, 2025, 10:51 AM UTC

We are currently investigating the cause of instability issues impacting the Defense.com SIEM platform resulting in a delay in log ingestion. Please accept our sincere apologies for any inconvenience this may be causing. Further updates will be added to this page as they become available.
resolved Oct 08, 2025, 11:11 AM UTC

This incident has been resolved.

Read the full incident report →

Notice October 3, 2025

my.defense.com connectivity issues

Detected by Pingoru: Oct 03, 2025, 03:40 PM UTC
Resolved: Oct 06, 2025, 06:15 AM UTC
Duration: 2d 14h

Affected: my.defense.com

Timeline · 2 updates

investigating Oct 03, 2025, 03:40 PM UTC

We're currently investigating the cause of connectivity issues affecting my.defense.com. As soon as further information becomes available, it'll be added to this page. Please accept our sincere apologies for any inconvenience this may be causing. Your Defense.com team.
resolved Oct 06, 2025, 06:15 AM UTC

This incident has been resolved.

Read the full incident report →

Critical May 8, 2025

SIEM connectivity issues

Detected by Pingoru: May 08, 2025, 02:11 PM UTC
Resolved: May 08, 2025, 04:44 PM UTC
Duration: 2h 32m

Affected: SIEM Platform

Timeline · 2 updates

investigating May 08, 2025, 02:11 PM UTC

Our Engineering team is currently investigating the cause of connectivity issues on our SIEM platform. As a result, customers are unable to view log data using our log search feature. As soon as further updates or information become available, they will be added to this page. Please accept our sincere apologies for any inconvenience this may be causing. Your Defense.com team.
resolved May 08, 2025, 04:44 PM UTC

This incident has been resolved.

Read the full incident report →

Critical March 3, 2025

SIEM platform network connectivity issues

Detected by Pingoru: Mar 03, 2025, 07:32 AM UTC
Resolved: Mar 03, 2025, 02:22 PM UTC
Duration: 6h 49m

Affected: SIEM Platform

Timeline · 2 updates

identified Mar 03, 2025, 07:32 AM UTC

We're currently working to resolve issues with network connectivity on our SIEM platform. As a result, customers cannot access their log data using the log search on my.defense.com. As soon as further information and updates become available, they will be added to this page. Please accept our sincerest apologies for any inconvenience this may be causing. Your Defense.com team.
resolved Mar 03, 2025, 02:22 PM UTC

We're pleased to confirm that the issues affecting connectivity to our SIEM platform have now been resolved. Please accept our sincere apologies for any inconvenience this may have caused. Your Defense.com team.

Read the full incident report →

Critical February 11, 2025

Connectivity issues affecting https://my.defense.com

Detected by Pingoru: Feb 11, 2025, 09:00 AM UTC
Resolved: Feb 11, 2025, 09:19 AM UTC
Duration: 19m

Affected: my.defense.com

Timeline · 2 updates

investigating Feb 11, 2025, 09:00 AM UTC

We're currently investigating the cause of errors when attempting to connect to https://my.defense.com/. As soon as further information or updates become available, they'll be added to this page. Please accept our sincere apologies for any inconvenience this may be causing.
resolved Feb 11, 2025, 09:19 AM UTC

This incident has been resolved.

Read the full incident report →

Major January 27, 2025

Defense.com Endpoint Protection update failing

Detected by Pingoru: Jan 27, 2025, 09:51 AM UTC
Resolved: Jan 30, 2025, 01:22 PM UTC
Duration: 3d 3h

Affected: Endpoint Protection

Timeline · 2 updates

investigating Jan 27, 2025, 09:51 AM UTC

We're currently investigating the cause of the Defense.com Endpoint Protection software failing to update. Users may see the error: 'Installed engines version is newer than the one available on the update server. Error -2013' in their Event log. Further updates and information will be added to this page as they become available. Please accept our sincere apologies for any inconvenience caused. The Defense.com Team
resolved Jan 30, 2025, 01:22 PM UTC

I'm pleased to confirm that our vendor has deployed a fix which is being automatically rolled out to all of the affected endpoints. Please accept our sincere apologies for any inconvenience this may have caused. Your Defense.com team.

Read the full incident report →

Minor January 24, 2025

SIEM log ingestion delays

Detected by Pingoru: Jan 24, 2025, 07:31 AM UTC
Resolved: Jan 27, 2025, 05:41 PM UTC
Duration: 3d 10h

Affected: SIEM Platform

Timeline · 2 updates

identified Jan 24, 2025, 07:31 AM UTC

We are currently working to resolve an issue causing delays in log ingestion on our SIEM platform. As a result, customers are temporarily unable to view the latest log data via the SIEM functionality on my.defense.com. Further updates will be posted on this page as soon as they become available. Please accept our sincere apologies for any inconvenience caused. The Defense.com Team
resolved Jan 27, 2025, 05:41 PM UTC

This incident has been resolved.

Read the full incident report →

Minor January 2, 2025

SIEM log parsing delays

Detected by Pingoru: Jan 02, 2025, 11:18 AM UTC
Resolved: Jan 06, 2025, 11:00 AM UTC
Duration: 3d 23h

Affected: SIEM Platform

Timeline · 3 updates

identified Jan 02, 2025, 11:18 AM UTC

We're currently working to resolve issues with our SIEM backend infrastructure, which are causing the parsing of new logs to be delayed. Logs sent over the last 24 hours are being received but will be delayed from being visible in the my.defense.com control panel. We're working to process the backlog as quickly as possible and will provide further updates here as and when they become available. Please accept our sincere apologies for any inconvenience this may be causing. Your Defense.com team.
identified Jan 02, 2025, 11:19 AM UTC

We are continuing to work on a fix for this issue.
resolved Jan 06, 2025, 11:00 AM UTC

This incident has been resolved.

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Critical November 18, 2024

SIEM log ingestion interruption

Detected by Pingoru: Nov 18, 2024, 09:36 AM UTC
Resolved: Nov 18, 2024, 11:08 AM UTC
Duration: 1h 31m

Affected: SIEM Platform

Timeline · 2 updates

investigating Nov 18, 2024, 09:36 AM UTC

We are currently investigating the cause of issues impacting the Defense.com SIEM platform which is resulting in log ingestion being interrupted. Please accept our sincere apologies for any inconvenience this may be causing. Further updates will be added to this page as they become available.
resolved Nov 18, 2024, 11:08 AM UTC

This incident has been resolved.

Read the full incident report →