DeepL experienced a major incident on December 5, 2025 affecting Accounts & Login (Accounts & Login) and DeepL Web (Web), lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 05, 2025, 08:48 AM UTC
We're currently experiencing a major disruption. Our team is aware and has started investigating the issue. We’ll provide more details as soon as we have them.
- investigating Dec 05, 2025, 08:59 AM UTC
We are currently experiencing an interruption to our website services due to an outage with an upstream provider. Please be advised that our API and apps remain fully operational and are not affected by this issue. We are monitoring the situation and will provide updates as soon as possible.
- resolved Dec 05, 2025, 09:21 AM UTC
The issue has been resolved and systems are operating normally again. We appreciate your patience and apologize for the interruption. A full review is underway to help prevent this from happening again.