DeepL experienced a major incident on April 27, 2026 affecting DeepL Free - API (EU) (API (EU) Free) and DeepL Free - Document Translation (Document Translation Free) and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
DeepL Free - API (EU) (API (EU) Free)DeepL Free - Document Translation (Document Translation Free)DeepL Free - Translate (Translate Free)DeepL Pro - Translate (Translate Pro)DeepL Pro - Glossaries (Glossaries Pro)DeepL Pro - API (EU) (API (EU) Pro)DeepL Pro - Document Translation (Document Translation Pro)DeepL Pro - Write (Write Pro)DeepL Free - Write (Write Free)DeepL Pro - Voice for Conversations (Voice for Conversations)
Update timeline
- investigating Apr 27, 2026, 10:20 AM UTC
We’re working to resolve a major outage, caused by the failure of low-level storage in our system. This is having wide ranging impact across the majority of our services. We’ll share another update as soon as we have meaningful progress to report.
- resolved Apr 27, 2026, 11:29 AM UTC
Services are now restored and responding as expected. We will continue to monitor the situation and investigate root cause. Total impact duration was ~46 minutes 09:56- 10:42 UTC.