Issue with loading data
Affected: Decisions for Microsoft 365Decisions mobile appsDecisions AIDecisions API
Decisions Outage History
Decisions is up right nowDecisions had 16 outages in the last 2 years totaling 624h 28m of downtime — averaging 0.7 incidents per month.
There were 16 Decisions outages since June 14, 2024 totaling 624h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degraded Performance – Auto-Recaps
Affected: Decisions AI
Timeline · 2 updates
- investigating Mar 03, 2026, 09:09 AM UTC
We are currently investigating an issue where Auto-Recaps are not being posted for all meetings where it's enabled. Some completed meetings are not generating or posting their expected Auto-Recaps. Our team is actively investigating the issue and working to restore full functionality. We will provide an update as soon as we have more information.
- resolved Mar 03, 2026, 11:38 AM UTC
This incident has been resolved.
Issue with loading or opening Decisions in Microsoft Teams
Affected: Decisions for Microsoft 365
Timeline · 2 updates
- identified Feb 13, 2026, 07:17 AM UTC
We are experiencing an issue affecting our Microsoft Teams app “Decisions”, starting today at approximately 2:00 AM IST. Our Teams app is no longer loading inside Microsoft Teams and displays the following error: “There was a problem reaching this app”. This is a widespread issue with Microsoft and several Teams apps have the same experience. Use app.boarddecisions.com as alternative to MS Teams
- resolved Feb 14, 2026, 12:34 AM UTC
We’ve implemented a workaround for an upstream Microsoft Teams issue. The Decisions app is now loading normally in Teams again. If you’re still seeing “There was a problem reaching this app,” please restart Teams and try again (or use app.boarddecisions.com). We’re continuing to monitor.
Degraded performance – Decisions AI
Affected: Decisions AI
Timeline · 2 updates
- investigating Jan 27, 2026, 11:59 AM UTC
We are currently experiencing intermittent availability issues with Decisions AI. This is due to an ongoing service incident in Microsoft Azure OpenAI Service (Sweden Central), which Decisions AI depends on. Microsoft has reported elevated error rates and reduced availability in the region and is actively working on mitigation and recovery. You can follow Microsoft’s updates directly on the Azure status page: https://azure.status.microsoft Our systems are operating, but some AI-powered features may respond slowly or fail intermittently until the upstream issue is fully resolved. We are closely monitoring the situation and will provide updates here as more information becomes available.
- resolved Jan 27, 2026, 05:41 PM UTC
This incident has been resolved.
Degraded performance on AI features
Affected: Decisions AI
Timeline · 2 updates
- investigating Dec 08, 2025, 11:38 AM UTC
We’re seeing slowness in performance of AI-related actions (e.g., AI Minutes, Recaps, Agenda Builder, My Assistant). Microsoft has confirmed an outage on servers related to Azure OpenAI performance. We are still investigating potential solutions or workarounds.
- resolved Dec 09, 2025, 06:34 AM UTC
This incident has been resolved.
Microsoft experiencing outage
Affected: Decisions for Microsoft 365Decisions mobile appsDecisions AIDecisions APIDecisions websites
Timeline · 4 updates
- investigating Oct 29, 2025, 04:39 PM UTC
We are currently investigating a major outage with Azure and M365 services affecting the Decisions platform. Microsoft Azure service statement: https://azure.status.microsoft/en-us/status
- identified Oct 29, 2025, 06:20 PM UTC
Microsoft has confirmed major outage across multiple systems. Corrective actions and roll-back is under way, but ETA is still unknown. See more: https://azure.status.microsoft https://status.cloud.microsoft
- monitoring Oct 29, 2025, 08:43 PM UTC
We are observing services being restored across different regions. Majority of users will now have access to the Decisions platform.
- resolved Oct 30, 2025, 01:29 AM UTC
Service is fully restored to affected users
Partial outage for some users | Unable to open or authenticate to Decisions Apps
Affected: Decisions for Microsoft 365Decisions API
Timeline · 2 updates
- monitoring Oct 09, 2025, 10:44 AM UTC
We have discovered a partial issue with authenticating to the Decisions application, leading to interrupted service for some users. The issue has been identified and is cause by a loss of service from Microsoft Network Infrastructure. We are working with Microsoft to restore these services as soon as possible. Microsoft Status https://azure.status.microsoft/en-us/status
- resolved Oct 09, 2025, 02:30 PM UTC
Microsoft has confirmed near full recovery and normal availability. Confirmed by Decisions internal monitoring systems.
Issues with meeting folders
Affected: Decisions for Microsoft 365Decisions AI
Timeline · 2 updates
- investigating Feb 06, 2025, 04:36 PM UTC
We have received reports of some clients experiencing issues with meeting folder availability. We are currently investigating the root cause.
- resolved Feb 06, 2025, 05:51 PM UTC
The root cause of this issue has been identified and fixed.
Decisions app in Teams temporarily unavailable
Timeline · 1 update
- resolved Dec 17, 2024, 09:42 AM UTC
In the time-period 08:55 - 09:27 UTC, some users experienced the Decisions app not being available or not responding in Teams. This issue has been identified and resolved.
Service degradation for creating Meeting Recaps
Affected: Decisions AI
Timeline · 4 updates
- identified Nov 06, 2024, 06:54 PM UTC
We are investigating a service degradation for creating Meeting Recap with AI. The functionality still works, but can tak up to multiple minutes to finalize. Based on insight up to this point, it seems to be related to Azure OpenAI server processing performance.
- identified Nov 07, 2024, 12:58 PM UTC
We are continuing to see reduced performance and cases of failures with Meeting Recap. We are working with Microsoft to improve the service for the Azure OpenAI environment.
- monitoring Nov 12, 2024, 08:44 AM UTC
The Meeting Recap process is still experiencing service degradation. The number of failures have been drastically reduced, but some users will experience slower than normal processing of Meeting Recap. The service degradation is caused by performance issues in the MS Azure OpenAI infrastructure. We are actively working with MS product teams to improve the performance.
- resolved Nov 26, 2024, 01:39 PM UTC
Microsoft have confirmed that the underlying issue with some requests failing in Azure OpenAI is addressed, and the indirect issue of capacity being improved
Meeting Slides not working with latest update for PowerPoint
Affected: Decisions for Microsoft 365
Timeline · 2 updates
- identified Nov 04, 2024, 09:02 AM UTC
Meeting slides are having issues merging content to PowerPoint with the latest release of Microsfot 365 apps. Versions earlier than 2410 works just fine. Currently affecting customers on the "Current Channel" running the latest update, as that is the only one on 2410 so far: https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date. Issue has been identified and a fix is being prepared for release
- resolved Nov 06, 2024, 12:15 PM UTC
This incident has been resolved. This was related to breaking changes or bug introduced in PPT M365 v2410. We have implemented a workaround for this issue introduced.
Issues with using Decisions in Word and Outlook - Add-in
Affected: Decisions for Microsoft 365
Timeline · 3 updates
- identified Oct 21, 2024, 07:51 AM UTC
We have identified an issue with the Decisions Word and Outlook add-in and are working on releasing a fix to address the problem
- monitoring Oct 21, 2024, 08:19 AM UTC
A fix has been deployed and initial data suggest it resolves the core issue. We are monitoring.
- resolved Oct 21, 2024, 11:00 AM UTC
This incident has been resolved.
Potential issue with opening Decisions agendas from links
Affected: Decisions websites
Timeline · 3 updates
- investigating Oct 10, 2024, 01:03 PM UTC
We are currently investigating reports where Decisions agendas is not loading when opening in browser from links.
- monitoring Oct 11, 2024, 07:55 AM UTC
We believe we have found an issue where some users are using "adblockers" which inadvertently blocked a script used to load Decisions agenda. We have now optimized the script and monitor the impact.
- resolved Oct 13, 2024, 11:43 AM UTC
This incident has been resolved.
Regional outage in Australia
Timeline · 1 update
- resolved Sep 02, 2024, 09:10 AM UTC
On Monday morning, we received reports from few customers in the Australia region indicating that the Decisions platform was returning a 503 Service Unavailable error. Upon investigation, we identified that one of our globally distributed app services, specifically located in the Australia region, was experiencing the 503 error on random basis. We promptly raised a support ticket with Microsoft, and a service restart successfully resolved the issue. We are continuing our investigation with Microsoft to understand the root cause.
Issues accessing Decisions in Teams
Affected: Decisions for Microsoft 365Decisions AI
Timeline · 6 updates
Some groups lost connection to Planner Plans (tasks, decision, meeting planner)
Timeline · 1 update
- resolved Jul 16, 2024, 07:39 AM UTC
- Problem: The impact occurred intermittently starting in April/May 2024 and was resolved in June 2024. The information about connected Planner Plans to a given Teams Team Channel were in some instances incorrectly cleared from the Decisions API and the reference object, ultimately leading to displaying the Plan as removed or deleted in the Decisions app, although everything was still there. - Root Cause: Upon investigating all possible paths that could have cleared the information programmatically, we have identified a couple of places in the code were the logic were incorrectly implemented. In some error conditions, these incorrect implementations could lead to the clearing of channel reference information when not intended. - Solution: All identified cased that could have lead to incorrectly removing Channel reference have been identified, resolved and fix released