Decisions experienced a minor incident on January 27, 2026 affecting Decisions AI, lasting 5h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2026, 11:59 AM UTC
We are currently experiencing intermittent availability issues with Decisions AI. This is due to an ongoing service incident in Microsoft Azure OpenAI Service (Sweden Central), which Decisions AI depends on. Microsoft has reported elevated error rates and reduced availability in the region and is actively working on mitigation and recovery. You can follow Microsoft’s updates directly on the Azure status page: https://azure.status.microsoft Our systems are operating, but some AI-powered features may respond slowly or fail intermittently until the upstream issue is fully resolved. We are closely monitoring the situation and will provide updates here as more information becomes available.
- resolved Jan 27, 2026, 05:41 PM UTC
This incident has been resolved.