Issue with loading or opening Decisions in Microsoft Teams

Update timeline

1. identified Feb 13, 2026, 07:17 AM UTC

   We are experiencing an issue affecting our Microsoft Teams app “Decisions”, starting today at approximately 2:00 AM IST. Our Teams app is no longer loading inside Microsoft Teams and displays the following error: “There was a problem reaching this app”. This is a widespread issue with Microsoft and several Teams apps have the same experience. Use app.boarddecisions.com as alternative to MS Teams

2. resolved Feb 14, 2026, 12:34 AM UTC

   We’ve implemented a workaround for an upstream Microsoft Teams issue. The Decisions app is now loading normally in Teams again. If you’re still seeing “There was a problem reaching this app,” please restart Teams and try again (or use app.boarddecisions.com). We’re continuing to monitor.