Decisions incident

Issue with loading or opening Decisions in Microsoft Teams

Major Resolved View vendor source →

Decisions experienced a major incident on February 13, 2026 affecting Decisions for Microsoft 365, lasting 17h 17m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2026, 07:17 AM UTC
Resolved
Feb 14, 2026, 12:34 AM UTC
Duration
17h 17m
Detected by Pingoru
Feb 13, 2026, 07:17 AM UTC

Affected components

Decisions for Microsoft 365

Update timeline

  1. identified Feb 13, 2026, 07:17 AM UTC

    We are experiencing an issue affecting our Microsoft Teams app “Decisions”, starting today at approximately 2:00 AM IST. Our Teams app is no longer loading inside Microsoft Teams and displays the following error: “There was a problem reaching this app”. This is a widespread issue with Microsoft and several Teams apps have the same experience. Use app.boarddecisions.com as alternative to MS Teams

  2. resolved Feb 14, 2026, 12:34 AM UTC

    We’ve implemented a workaround for an upstream Microsoft Teams issue. The Decisions app is now loading normally in Teams again. If you’re still seeing “There was a problem reaching this app,” please restart Teams and try again (or use app.boarddecisions.com). We’re continuing to monitor.