Decisions incident

Partial outage for some users | Unable to open or authenticate to Decisions Apps

Minor Resolved View vendor source →

Decisions experienced a minor incident on October 9, 2025 affecting Decisions for Microsoft 365 and Decisions API, lasting 3h 46m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 10:44 AM UTC
Resolved
Oct 09, 2025, 02:30 PM UTC
Duration
3h 46m
Detected by Pingoru
Oct 09, 2025, 10:44 AM UTC

Affected components

Decisions for Microsoft 365Decisions API

Update timeline

  1. monitoring Oct 09, 2025, 10:44 AM UTC

    We have discovered a partial issue with authenticating to the Decisions application, leading to interrupted service for some users. The issue has been identified and is cause by a loss of service from Microsoft Network Infrastructure. We are working with Microsoft to restore these services as soon as possible. Microsoft Status https://azure.status.microsoft/en-us/status

  2. resolved Oct 09, 2025, 02:30 PM UTC

    Microsoft has confirmed near full recovery and normal availability. Confirmed by Decisions internal monitoring systems.