Datto incident

VSA10 - Service Degradation for subset of VSA10-US customers

Minor Resolved View vendor source →
Started
Apr 28, 2026, 03:10 PM UTC
Resolved
May 01, 2026, 12:58 AM UTC
Duration
2d 9h
Detected by Pingoru
Apr 28, 2026, 03:10 PM UTC

Affected components

US

Update timeline

  1. investigating Apr 28, 2026, 03:10 PM UTC

    Subset of VSA10 US customers may be experiencing degraded performance intermittently, which may impact administrators ability to manage endpoints. We are aware of the issue and our team is actively working to resolve the same. We apologize for any inconvenience caused. - Cloud Operations Team

  2. monitoring Apr 29, 2026, 07:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 29, 2026, 07:59 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 01, 2026, 12:58 AM UTC

    This incident has been resolved.

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