Datto incident

Datto RMM - Intermittent Job Creation Failures on the Syrah (APAC) and Vidal (US East) platforms

Minor Resolved View vendor source →

Datto experienced a minor incident on June 30, 2026 affecting Syrah (APAC) and Vidal (US East), lasting 15d. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2026, 01:26 PM UTC
Resolved
Jul 15, 2026, 02:25 PM UTC
Duration
15d
Detected by Pingoru
Jun 30, 2026, 01:26 PM UTC

Affected components

Syrah (APAC)Vidal (US East)

Update timeline

  1. identified Jun 30, 2026, 01:26 PM UTC

    The Kaseya R&D Team identified the cause of the issue where Jobs intermittently fail to be created in the Web UI. The fix for the problem is currently being tested, and it is planned to be deployed in the coming days.

  2. monitoring Jul 01, 2026, 10:20 AM UTC

    The fix has been implemented on both the Syrah and Vidal platforms.

  3. resolved Jul 15, 2026, 02:25 PM UTC

    The 15.0.1 version that included the fix for this issue is live on all production platforms.