DataStax Astra Outage History

DataStax Astra is up right now

DataStax Astra had 43 outages in the last 2 years totaling 65h 28m of downtime — averaging 1.8 incidents per month.

There were 43 DataStax Astra outages since October 23, 2024 totaling 65h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.astra.datastax.com

Major May 21, 2025

Elevated rates of Read Failure Exceptions for vector workloads

Detected by Pingoru
May 21, 2025, 10:20 AM UTC
Resolved
May 21, 2025, 03:33 PM UTC
Duration
5h 13m
Affected: Astra Serverless DB
Timeline · 4 updates
  1. identified May 21, 2025, 10:20 AM UTC

    We have identified an issue that affects vector search and SAI queries, and we are working to mitigate and resolve the issue.

  2. monitoring May 21, 2025, 01:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 21, 2025, 02:52 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 21, 2025, 03:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 20, 2025

Elevated request error rates in AWS eu-west-1 for Astra Serverless

Detected by Pingoru
May 20, 2025, 01:40 PM UTC
Resolved
May 20, 2025, 04:42 PM UTC
Duration
3h 2m
Affected: Astra Serverless DBAWS eu-west-1
Timeline · 4 updates
  1. identified May 20, 2025, 01:40 PM UTC

    We have identified a recurring issue, and a fix is being implemented.

  2. identified May 20, 2025, 02:19 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 20, 2025, 03:27 PM UTC

    We have completed adding additional resources to the region and are monitoring the situation. At this time, all databases should no longer be experiencing impact.

  4. resolved May 20, 2025, 04:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 11, 2025

Hibernated databases are not able to be resumed

Detected by Pingoru
Apr 11, 2025, 01:17 PM UTC
Resolved
Apr 12, 2025, 01:30 AM UTC
Duration
12h 12m
Affected: Astra Serverless DB
Timeline · 2 updates
  1. identified Apr 11, 2025, 01:17 PM UTC

    Databases that were hibernated due to inactivity are not resuming correctly. We have identified the issue and are working on a fix. This has no impact on any active databases.

  2. resolved Apr 12, 2025, 01:30 AM UTC

    This incident has been resolved. Hibernated databases should now be able to be resumed without issue.

Read the full incident report →

Notice March 24, 2025

Unable to create Astra Classic databases

Detected by Pingoru
Mar 24, 2025, 05:37 PM UTC
Resolved
Mar 24, 2025, 06:52 PM UTC
Duration
1h 15m
Affected: Astra Classic DB
Timeline · 3 updates
  1. investigating Mar 24, 2025, 05:37 PM UTC

    We are currently investigating an issue preventing new Astra Classic databases from being created successfully across all cloud providers. This does not impact our Astra Serverless Vector and Non-Vector databases. There is no impact on existing Astra Classic databases.

  2. identified Mar 24, 2025, 06:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 24, 2025, 06:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 23, 2025

Intermittent Connection Issues In AWS US-East-1

Detected by Pingoru
Mar 23, 2025, 09:33 PM UTC
Resolved
Mar 23, 2025, 10:16 PM UTC
Duration
42m
Affected: AWS us-east-1
Timeline · 2 updates
  1. identified Mar 23, 2025, 09:33 PM UTC

    We have uncovered intermittent connection issues In AWS US-East-1 in Astra Serverless DB. We have identified the root cause and are fixing the issue..

  2. resolved Mar 23, 2025, 10:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 18, 2025

Issue with new vector databases in GCP us-east1

Detected by Pingoru
Mar 18, 2025, 02:53 PM UTC
Resolved
Mar 18, 2025, 04:15 PM UTC
Duration
1h 21m
Affected: Astra Serverless DB
Timeline · 3 updates
  1. investigating Mar 18, 2025, 02:53 PM UTC

    We are currently investigating an issue in GCP us-east1 for vector databases. Newly created databases and databases resumed from hibernation are failing to start.

  2. monitoring Mar 18, 2025, 03:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 18, 2025, 04:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2025

Failures after creating a database

Detected by Pingoru
Feb 06, 2025, 01:45 PM UTC
Resolved
Feb 06, 2025, 05:13 PM UTC
Duration
3h 27m
Affected: Astra Serverless DB
Timeline · 3 updates
  1. investigating Feb 06, 2025, 05:10 PM UTC

    Newly created databases are experiencing failures. We are currently investigating. This only impacts new databases and not existing databases.

  2. identified Feb 06, 2025, 05:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 06, 2025, 05:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2025

Degraded performance and intermittent errors affecting certain databases in the AWS US East1 region.

Detected by Pingoru
Feb 06, 2025, 03:11 AM UTC
Resolved
Feb 06, 2025, 03:24 AM UTC
Duration
13m
Affected: Astra Serverless DBAWS us-east-1
Timeline · 3 updates
  1. investigating Feb 06, 2025, 03:11 AM UTC

    Between February 6, 2025, 02:35:30 UTC and 02:49:30 UTC, some databases in the AWS US East region experienced degraded performance and intermittent errors. The issue has since been mitigated, and databases are now operating normally. We are continuing to investigate the root cause and monitor system stability.

  2. monitoring Feb 06, 2025, 03:12 AM UTC

    The system has recovered, and we are actively monitoring to ensure continued stability and performance.

  3. resolved Feb 06, 2025, 03:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 24, 2025

Partial authentication issues of databases in AWS us-east-2

Detected by Pingoru
Jan 24, 2025, 12:20 PM UTC
Resolved
Jan 24, 2025, 02:52 PM UTC
Duration
2h 32m
Affected: AWS us-east-2Astra Serverless DB
Timeline · 3 updates
  1. investigating Jan 24, 2025, 12:20 PM UTC

    We are currently investigating the issue, authentication is currently impossible for a limited amount of vector databases in AWS us-east-2.

  2. monitoring Jan 24, 2025, 02:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 24, 2025, 02:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 20, 2025

Outage in AWS ap-southeast-2

Detected by Pingoru
Jan 20, 2025, 04:10 PM UTC
Resolved
Jan 20, 2025, 05:40 PM UTC
Duration
1h 30m
Affected: ap-southeast-2
Timeline · 4 updates
  1. investigating Jan 20, 2025, 04:42 PM UTC

    Applications are unable to connect to Astra Serverless databases in AWS south-east-2. We are actively investigating this issue.

  2. identified Jan 20, 2025, 05:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 20, 2025, 05:32 PM UTC

    A fix has been implemented, and we are monitoring the results. If an application is still having trouble sending traffic, please restart the application to re-establish the driver connections.

  4. resolved Jan 20, 2025, 05:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 18, 2024

Astra Portal SSO authentication is not working

Detected by Pingoru
Dec 18, 2024, 05:42 PM UTC
Resolved
Dec 18, 2024, 06:25 PM UTC
Duration
43m
Affected: Astra Portal
Timeline · 4 updates
  1. investigating Dec 18, 2024, 05:42 PM UTC

    We are currently investigating this issue.

  2. identified Dec 18, 2024, 05:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 18, 2024, 05:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 18, 2024, 06:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 17, 2024

AWS us-east-2 New vector database creation is failing

Detected by Pingoru
Dec 17, 2024, 06:32 PM UTC
Resolved
Dec 17, 2024, 08:29 PM UTC
Duration
1h 56m
Affected: AWS us-east-2
Timeline · 3 updates
  1. investigating Dec 17, 2024, 06:32 PM UTC

    We are currently investigating the issue, but no operations on existing databases are impacted.

  2. identified Dec 17, 2024, 06:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 17, 2024, 08:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 29, 2024

Partial Request Failures on Azure westus3 region

Detected by Pingoru
Nov 29, 2024, 02:40 PM UTC
Resolved
Nov 29, 2024, 06:29 PM UTC
Duration
3h 49m
Affected: westus3
Timeline · 3 updates
  1. investigating Nov 29, 2024, 02:40 PM UTC

    We are currently investigating an issue with partial request failures on Azure westus3 region

  2. identified Nov 29, 2024, 03:39 PM UTC

    We have identified the root cause and currently rolling out a fix

  3. resolved Nov 29, 2024, 06:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 22, 2024

AWS us-east-2 authentication/authorization impacts

Detected by Pingoru
Nov 22, 2024, 06:49 AM UTC
Resolved
Nov 22, 2024, 07:11 AM UTC
Duration
21m
Affected: AWS us-east-2
Timeline · 3 updates
  1. investigating Nov 22, 2024, 06:49 AM UTC

    We are currently investigating the issue.

  2. identified Nov 22, 2024, 07:10 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 22, 2024, 07:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 15, 2024

Database availability issues in AWS us-east-1

Detected by Pingoru
Nov 15, 2024, 06:09 PM UTC
Resolved
Nov 16, 2024, 01:04 AM UTC
Duration
6h 55m
Affected: Astra Serverless DBAWS us-east-1
Timeline · 4 updates
  1. investigating Nov 15, 2024, 06:09 PM UTC

    We are currently investigating an issue in AWS us-east-1 causing the Astra Data Services component to crash, resulting in increased latencies, timeouts, or unavailable exceptions.

  2. identified Nov 15, 2024, 07:08 PM UTC

    Recovery is in progress, and most databases should be available.

  3. monitoring Nov 15, 2024, 09:50 PM UTC

    All databases should be stable. As caches are repopulated, there may still be some residual latency, but availability should not be impacted.

  4. resolved Nov 16, 2024, 01:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 23, 2024

Incident - Azure eastus2

Detected by Pingoru
Oct 23, 2024, 04:19 AM UTC
Resolved
Oct 23, 2024, 05:36 PM UTC
Duration
13h 16m
Affected: eastus2
Timeline · 4 updates
  1. identified Oct 23, 2024, 04:19 AM UTC

    Intermittent issues creating new non-vector serverless Databases on Azure US East 2. Root cause has been identified and being worked on

  2. identified Oct 23, 2024, 04:19 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 23, 2024, 01:25 PM UTC

    A fix is being implemented and we're continuing to monitor. No end-user impact is expected.

  4. resolved Oct 23, 2024, 05:36 PM UTC

    This incident has been resolved.

Read the full incident report →