Dalenys incident

INCIDENT COCKPIT| Affichage transaction indisponible / Transactions display unavailable

Minor Resolved View vendor source →

Dalenys experienced a minor incident on November 26, 2024 affecting Dashboard / Cockpit / Extranet / Reporting, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2024, 10:11 AM UTC
Resolved
Nov 26, 2024, 01:38 PM UTC
Duration
3h 26m
Detected by Pingoru
Nov 26, 2024, 10:11 AM UTC

Affected components

Dashboard / Cockpit / Extranet / Reporting

Update timeline

  1. investigating Nov 26, 2024, 10:11 AM UTC

    FR Nous avons identifié un problème d'affichage des transactions sur notre Cockpit. Aucun impact transactionnel n'est identifié. L'incident est en cours d'analyse. EN We have identified a transaction display issue on our Cockpit. No impact on the processing. An investigation is in progress.

  2. resolved Nov 26, 2024, 01:38 PM UTC

    TSR-885 - Début / Start : 26/11/2024 10h00 CET - Fin / End : 26/11/2024 13h50 CET - Catégorie / Category : Production - Cockpit - Responsabilité / Responsibility : Payplug - Priorité / Priority : P3 FR L'incident est maintenant résolu et le service est rétabli. EN Incident is now resolved and service restored.

  3. postmortem Dec 18, 2024, 02:18 PM UTC

    _English version below_ # **Post Mortem** **Référence incident** TSR-885 **Service concerné** Dashboard **Impact client** Impossibilité de visualiser les transactions sur le Dashboard. **Synthèse de l’incident** * **26 novembre - 9h30 : début de l’incident.** * **26 novembre - 10h25 :** relance des services. * **26 novembre - 11h11 :** communication status page. * **26 novembre – 13h50 :** **fin de l’incident.** **Contexte** L’affichage des transactions du Dashboard repose sur une base de données vieillissante localisée dans notre data center. **Root cause** Défaillance redondante de la remontée des transactions dans cette base de données. ==============ENGLISH VERSION============== # Post Mortem **Incident Reference** TSR-885 **Payment services affected by the incident** Dashboard. **Client impact** Users were unable to view transactions on the Dashboard. **Incident Overview** * **November 26 - 9:30am : incident begins.** * **November 26 - 10:25am :** services relaunch. * **November 26 - 11:11am :** status page communication. * **November 26 - 1:50pm : service restored and incident resolved.** **Context** The transactions display on the Dashboard relies on an ageing database located in our data centre. **Root cause** Redundant failure of transaction feedback in this database.