Dalenys incident

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Dalenys experienced a minor incident on January 9, 2025 affecting Paiement en magasin - NEXO / Instore payment, lasting 32m. The incident has been resolved; the full update timeline is below.

Started: Jan 09, 2025, 01:57 PM UTC
Resolved: Jan 09, 2025, 02:29 PM UTC
Duration: 32m
Detected by Pingoru: Jan 09, 2025, 01:57 PM UTC

Affected components

Paiement en magasin - NEXO / Instore payment

Update timeline

investigating Jan 09, 2025, 01:57 PM UTC

FR Nous avons identifié des difficultés sur la plateforme de paiement. L'incident est en cours d'analyse. EN We have identified ongoing difficulties on the payment platform. An investigation is in progress.
monitoring Jan 09, 2025, 02:02 PM UTC

TSR-1118 - Début / Start : 09/01/2024 14h38 CET - Fin / End : 09/01/2024 14h52 CET - Catégorie / Category : Production Processing - Responsabilité / Responsibility : Payplug - Priorité / Priority : P2 FR L'incident est maintenant résolu et le service est rétabli. Nous continuons à surveiller la reprise du service. EN Incident is now resolved and service restored. Service recovery is still under monitoring.
resolved Jan 09, 2025, 02:29 PM UTC

This incident has been resolved.