Dalenys incident

INFORMATION INVOICE | Factures additionnelles indisponibles / Additionnal Invoices Unavailable

Minor Resolved View vendor source →

Dalenys experienced a minor incident on March 10, 2025 affecting Dashboard / Cockpit / Extranet / Reporting, lasting 22h 40m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2025, 05:06 PM UTC
Resolved
Mar 11, 2025, 03:47 PM UTC
Duration
22h 40m
Detected by Pingoru
Mar 10, 2025, 05:06 PM UTC

Affected components

Dashboard / Cockpit / Extranet / Reporting

Update timeline

  1. investigating Mar 10, 2025, 05:06 PM UTC

    FR Les factures additionnelles sont actuellement indisponibles. Une analyse est en cours. Nous reviendrons vers vous rapidement. EN Additional invoices are currently unavailable. An analysis is in progress. We will get back to you shortly

  2. identified Mar 11, 2025, 10:42 AM UTC

    FR Le problème a été identifié et un correctif est en cours de mise en œuvre. EN The issue has been identifed and a fix is being implemented.

  3. resolved Mar 11, 2025, 03:47 PM UTC

    FR Le fix a été passé avec succès et les factures additionnelles sont de nouveau disponibles. EN The fix was successful and the additional invoices are available again.

  4. postmortem Mar 13, 2025, 03:55 PM UTC

    # _English version below_ # Post Mortem **Référence incident** TSR-1438 **Service concerné** Dashboard. **Impact client** Les marchands n’avaient plus accès à leurs factures additionnelles. **Synthèse de l’incident** * **10 mars 15h12 :** remontées marchandes d’indisponibilité des factures additionnelles. **Début de l’incident.** * **10 mars 15h40 :** création d’un ticket auprès de nos équipes techniques. * **10 mars 16h05 :** escalade du ticket et début des analyses. * **11 mars 09h23 :** identification de la root cause et lancement du fix. * **11 mars 16h20 :** confirmation du succès du fix. **Fin de l’incident.** ==============ENGLISH VERSION============== # Post Mortem **Incident reference** TSR-1438 **Payment services affected by the incident** Dashboard. **Client impact** Merchants no longer had access to their additional invoices. **Incident Overview** * **March 10th - 3:12 PM:** merchant feedback on unavailability of additional invoices. **Incident begins.** * **March 10th - 3:40 PM:** ticket created with our technical teams. * **March 10th - 4:05 PM:** ticket escalated and analysis begins. * **March 11th - 9:23 AM:** root cause identified and fix launched. * **March 11th - 4:20 PM:** confirmation of fix success. **Incident resolved.**