Dalenys incident

INCIDENT PROCESSING e-terminal | Connexion e-terminal perturbé / E-terminal connection perturbation

Critical Resolved View vendor source →

Dalenys experienced a critical incident on October 31, 2024 affecting Processing e-terminal / E-terminal processing, lasting 179d 21h. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2024, 04:26 PM UTC
Resolved
Apr 29, 2025, 01:50 PM UTC
Duration
179d 21h
Detected by Pingoru
Oct 31, 2024, 04:26 PM UTC

Affected components

Processing e-terminal / E-terminal processing

Update timeline

  1. investigating Oct 31, 2024, 04:26 PM UTC

    TSR-757 - Début / Start : 31/10/2024 - Fin / End : En cours / Ongoing - Catégorie / Category : Production - e-terminal - Responsabilité / Responsibility : Payplug FR L'authentification au e-terminal ne fonctionne que partiellement. Nos équipes techniques investiguent pour le rétablir au plus vite. EN E-terminal authentification is not working correctly. Our technical teams are investigating to restore it as soon as possible.

  2. identified Feb 11, 2025, 11:01 AM UTC

    TSR-757 - Début / Start : 31/10/2024 - Fin / End : En cours / Ongoing - Catégorie / Category : Production - e-terminal - Responsabilité / Responsibility : Payplug FR Des perturbations lors de l'authentification au e-terminal restent possibles, mais plus rares. Des actions restent nécessaires pour stabiliser le service. Nous vous remercions de votre patience. EN Disruptions during e-terminal authentication remain possible but are less frequent. Further actions are needed to stabilize the service. We appreciate your patience.

  3. resolved Apr 29, 2025, 01:50 PM UTC

    FR L'authentification au e-terminal est maintenant stabilisée. EN E-terminal authentication is now stable.