Dalenys incident

[SANDBOX] INCIDENT | Perturbation plateforme de test / Test platform perturbation

Dalenys experienced a critical incident on April 29, 2025 affecting [SB] Authentification 3DS / 3DS authentication, lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started: Apr 29, 2025, 05:50 PM UTC
Resolved: May 01, 2025, 09:29 AM UTC
Duration: 1d 15h
Detected by Pingoru: Apr 29, 2025, 05:50 PM UTC

Affected components

[SB] Authentification 3DS / 3DS authentication

Update timeline

investigating Apr 29, 2025, 05:50 PM UTC

TSR-1712 - Début / Start : 29/04/2025 - Fin / End : En cours / Ongoing - Catégorie / Category : Sandbox - Authentification 3DS / 3DS authentication - Responsabilité / Responsibility : Payplug FR Nous avons identifié des difficultés sur les authentifications 3DS sur la plateforme de test L'incident est en cours d'analyse. EN We have identified ongoing difficulties on 3DS authentication on the test platform. An investigation is in progress.
resolved May 01, 2025, 09:29 AM UTC

TSR-1712 - Début / Start : 29/04/2025 15h30 - Fin / End : 30/04/2025 18h - Catégorie / Category : Sandbox - Authentification 3DS / 3DS authentication - Responsabilité / Responsibility : Payplug FR Le service est rétabli, la sandbox est de nouveau opérationnelle EN The service has been restored, the sandbox is operational.