Cyderes had 11 outages in the last 2 years totaling 210h 15m of downtime — averaging 0.5 incidents per month.
There were 11 Cyderes outages since October 4, 2025 totaling 210h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are monitoring an Azure service degradation that may delay incident processing and investigations. Our SOC team is using contingency procedures and is actively engaged with the vendor.
This incident has been resolved.
We are continuing to monitor an issue impacting backend alert workflow processing. Clients may experience delays in incident generation, case updates, and handling workflows during this time. Core detection capabilities and analyst-led investigations remain unaffected. Our team will provide further updates as the situation develops.
On May 12, 2026, we identified and resolved a platform processing issue that impacted portions of incident generation workflows. Following restoration activities, we identified a separate third-party service issue that resulted in additional intermittent processing delays. Mitigation actions were implemented and service stability has been restored. Platform monitoring and analyst investigation capabilities remained operational throughout the affected periods, though some customers may have experienced delayed incident processing. We will continue to monitor the environment closely and review both events to further strengthen resiliency and recovery processes. We appreciate our clients’ patience and understanding while these issues were being addressed.
This incident has been resolved. The third-party service issue was resolved and services are fully operational. All affected cases were processed/updated accordingly.
We have identified a recent Microsoft parser change affecting Azure Sentinel that is impacting the performance and reliability of certain SIEM detection rules. Our team is actively working with Microsoft to validate the root cause and drive a permanent resolution. In parallel, we are working to implement temporary mitigations to restore detection coverage where impacted. We will continue to monitor the situation closely and provide updates as more information becomes available.
Cyderes is continuing to work with Microsoft to implement a resolution. Cyderes has identified and developed custom parser configuration changes to address this situation and restore impacted detection coverage. These changes have been deployed and are under evaluation currently.
Cyderes has developed custom parser configuration changes and have restored impacted detection coverage. These changes have been deployed and have been under evaluation for over 24 hours with no further issues identified. For this resolved matter, if you have any questions, please contact your Client Success Manager.
This incident has been resolved.
Due to Cyderes standard maintenance the my.cyderes.com portal experienced session and authentication errors for approximately 20 minutes. The issue was identified and resolved.
Cyderes is actively investigating an outage in Microsoft Central US infrastructure for Log Analytics causing delayed alerts and data access issues. Cyderes clients may experience degraded services in Security and Operational Health Alerting.
Cyderes is observing performance improvement in Microsoft Log Analytics, however, delays and access issues will persist until all systems have recovered. Cyderes clients may continue to experience degraded services in Security and Operational Health Alerting. We will continue to provide updates as recovery progresses.
Microsoft has reported the Log Analytics issue as resolved. Cyderes is actively processing backlogged alerts. Clients may experience delayed Security and Operational Health Alerts. Updates will continue as services fully recover.
Microsoft performance continues to be stable. Cyderes service operations are back to normal.
Microsoft is experiencing a widespread Microsoft 365 outage that is affecting access to Microsoft Defender portals and related security services. Defender EDR is functioning on endpoints, Cyderes is receiving alerts via our connectors, but the cloud portals and backend services are intermittently unavailable or degraded. This issue impacts management, visibility, and portal access currently – not the agents on endpoints. Cyderes will continue to monitor the situation closely. MSFT ref. MO1221364 in the Microsoft 365 admin center or https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect.
Microsoft has identified this issue as resolved. Please reference MSFT ref. MO1221364 in the Microsoft 365 admin center for further information. Direct link: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
The vendor is aware of the problem and working on remediation. To assure prompt prompt case creation, please use the Cyderes Client Portal to create a new service request until the issue is resolved.
The vendor has addressed the underlying problem and continues to monitor the situation.
This issue has now been resolved by the vendor.
Microsoft reports a degradation of services due to AFD problems. This impacts access to the portal and Sentinel. Alert and incident ingestion at Cyderes is not impacted.
Microsoft has implemented recovery procedures and expects full recovery by 23:20 UTC on 29 October 2025.
This incident has been resolved.
Due to a widespread Internet outage affecting multiple third-party vendors, case notification and ticket management systems experienced delays. However, the SOC has been able to triage and investigate security alerts. During the period of the outage, clients were contacted manually in the case of a confirmed security incident. Services are gradually coming back online across various vendors.
We are continuing to monitor for any further issues.
Due to a widespread Internet outage affecting multiple third-party vendors, case notification and ticket management systems experienced delays. We have now resumed normal operations, and all case notifications are up-to-date.
Microsoft is experiencing access issues with Azure Portal and Admin Portal. Microsoft has identified the underlying problem and is in remediation. More information can be found at: https://azure.status.microsoft/en-us/status
This incident has been resolved.
Cyderes' Email and Auto-Calling services are experiencing an outage and we are investigating. Cyderes TSI is not impacted by this issue.
Cyderes' has identified the issue. Remediation investigation is in progress. Please monitor the Cyderes Portal for case updates.
All notification services are now operational. We are continuing to monitor and appreciate your patience.
This issue has now been resolved.