CyberNut Outage History

CyberNut is up right now

CyberNut had 9 outages in the last 2 years totaling 384h 38m of downtime — averaging 0.4 incidents per month.

There were 9 CyberNut outages since October 29, 2025 totaling 384h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cybernut.com

Minor May 5, 2026

CyberNut Issue: Greyed out icons appearing on admin dashboard for some accounts

Detected by Pingoru
May 05, 2026, 08:27 PM UTC
Resolved
May 05, 2026, 11:22 PM UTC
Duration
2h 54m
Affected: Admin DashboardEnd User Training
Timeline · 3 updates
  1. investigating May 05, 2026, 08:27 PM UTC

    Cybernut is currently investigating reports of greyed out icons appearing on certain accounts within the admin dashboard, which don't allow navigation to the respective areas of CyberNut's platform. The root cause is under investigation and updates will be posted as the investigation progresses.

  2. identified May 05, 2026, 10:31 PM UTC

    The issue has been identified, and a fix is currently being deployed.

  3. resolved May 05, 2026, 11:22 PM UTC

    This issue has been resolved.

Read the full incident report →

Major April 20, 2026

Incident: Groups are failing to load (Google Accounts)

Detected by Pingoru
Apr 20, 2026, 06:08 PM UTC
Resolved
Apr 21, 2026, 04:22 PM UTC
Duration
22h 14m
Affected: Admin Dashboard
Timeline · 2 updates
  1. investigating Apr 20, 2026, 06:08 PM UTC

    We are currently investigating an issue causing Google Account's User Groups to fail to load during campaign creation.

  2. resolved Apr 21, 2026, 04:22 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor April 1, 2026

Automated Threat Terminator (ATT) Scoring Issue

Detected by Pingoru
Apr 01, 2026, 07:32 PM UTC
Resolved
Apr 06, 2026, 05:59 PM UTC
Duration
4d 22h
Affected: Admin Dashboard
Timeline · 3 updates
  1. investigating Apr 01, 2026, 07:32 PM UTC

    We are currently investigating an issue where for some Accounts CyberNut's Automated Threat Terminator is assigning a score of 0 to all threats. This may impact users’ ability to accurately assess and prioritize threats within the CyberNut platform. Our engineering team is aware of the issue and is actively working on a fix. We will provide updates as more information becomes available.

  2. identified Apr 02, 2026, 10:26 PM UTC

    The issue has been identified, and a fix is in process.

  3. resolved Apr 06, 2026, 05:59 PM UTC

    The fix has been deployed.

Read the full incident report →

Minor April 1, 2026

CyberNut Reported Threats Issue: Microsoft Instances Missing Threat Data

Detected by Pingoru
Apr 01, 2026, 07:30 PM UTC
Resolved
Apr 06, 2026, 05:58 PM UTC
Duration
4d 22h
Affected: Admin DashboardMicrosoft Add-In
Timeline · 3 updates
  1. investigating Apr 01, 2026, 07:30 PM UTC

    We are currently investigating an issue affecting Microsoft instances where headers from reported threats are not being displayed in the CyberNut dashboard. Impact: Users may be unable to fully analyze or manage reported threats, as header data (which is important for investigation and triage) is not available. Our engineering team is aware of the issue and is actively working on a fix. We will provide updates as more information becomes available.

  2. identified Apr 02, 2026, 10:26 PM UTC

    The issue has been identified, and a fix is in process.

  3. resolved Apr 06, 2026, 05:58 PM UTC

    A fix has been deployed, and all threats reported post 3 April 2026 are showing headers correctly.

Read the full incident report →

Minor February 4, 2026

Degraded Performance: Reporting Emails / Accessing Training via Gmail Mobile App (iOS/Android)

Detected by Pingoru
Feb 04, 2026, 06:29 PM UTC
Resolved
Feb 06, 2026, 08:29 PM UTC
Duration
2d 2h
Affected: End User Training
Timeline · 4 updates
  1. investigating Feb 04, 2026, 06:29 PM UTC

    Investigating – We’re investigating an issue where users reporting emails or opening CyberNut training content from the Gmail mobile app (iOS/Android) may experience delays or timeouts. Users can retry, or access training from a desktop browser as a workaround. We’ll share updates as we learn more.

  2. identified Feb 04, 2026, 10:26 PM UTC

    CyberNut has identified a small number of images causing delayed loading, specifically in Safari. We are working on - Loading images in background while the page loads - Optimization of the images

  3. monitoring Feb 05, 2026, 04:55 PM UTC

    CyberNut is in the process of deploying a fix. This is expected to be live Friday, 7 February 2026 at 12pm CST.

  4. resolved Feb 06, 2026, 08:29 PM UTC

    The fix has been deployed, and we will continue to monitor closely over the next 72 hours.

Read the full incident report →

Minor December 10, 2025

Investigating Issues with Reported Threats Feature

Detected by Pingoru
Dec 10, 2025, 08:34 PM UTC
Resolved
Dec 10, 2025, 10:53 PM UTC
Duration
2h 19m
Affected: Admin DashboardEnd User Training
Timeline · 2 updates
  1. identified Dec 10, 2025, 08:34 PM UTC

    We are currently investigating two issues linked to Cybernut's Reported Threats feature. Firstly, for certain users/accounts, there can be an inability to successfully report an email, with a timeout occurring instead. Secondly, certain Cybernut training emails are being routed to the Reported Threats section of our Admin Dashboard, and are being treated as threats, as opposed to part of our training. Our Engineering team has identified the issue, and we expect a solution to be deployed by EOB today (Wednesday 10 December). We will continue to provide updates on an ongoing basis.

  2. resolved Dec 10, 2025, 10:53 PM UTC

    Engineering has deployed a fix, and systems are back fully operational.

Read the full incident report →

Major November 7, 2025

Campaign Email Delivery Interruption

Detected by Pingoru
Nov 07, 2025, 03:51 PM UTC
Resolved
Nov 09, 2025, 07:24 PM UTC
Duration
2d 3h
Affected: End User Training
Timeline · 2 updates
  1. identified Nov 07, 2025, 03:51 PM UTC

    We’re currently investigating an issue where certain users are not receiving campaign emails. Our engineering team has identified the root cause and is actively implementing a fix to restore normal delivery. We expect full service to be stabilized by end of the day, Friday 7 November.

  2. resolved Nov 09, 2025, 07:24 PM UTC

    The fix has been deployed, and normal delivery is restored.

Read the full incident report →

Notice October 29, 2025

AWS Outage

Detected by Pingoru
Oct 29, 2025, 08:42 PM UTC
Resolved
Oct 20, 2025, 10:00 AM UTC
Duration
Timeline · 1 update
  1. resolved Oct 29, 2025, 08:42 PM UTC

    Major Global Outage of AWS US-East-1 affected several services in the platform

Read the full incident report →

Critical October 29, 2025

Azure Outage

Detected by Pingoru
Oct 29, 2025, 08:31 PM UTC
Resolved
Oct 30, 2025, 03:12 PM UTC
Duration
18h 41m
Affected: Microsoft Add-In
Timeline · 2 updates
  1. monitoring Oct 29, 2025, 08:31 PM UTC

    Azure Front Door - Connectivity issues - Observing recovery. See Status: https://azure.status.microsoft/en-us/status

  2. resolved Oct 30, 2025, 03:12 PM UTC

    This incident has been resolved.

Read the full incident report →