Degraded Performance: Reporting Emails / Accessing Training via Gmail Mobile App (iOS/Android)

Update timeline

1. investigating Feb 04, 2026, 06:29 PM UTC

   Investigating – We’re investigating an issue where users reporting emails or opening CyberNut training content from the Gmail mobile app (iOS/Android) may experience delays or timeouts. Users can retry, or access training from a desktop browser as a workaround. We’ll share updates as we learn more.

2. identified Feb 04, 2026, 10:26 PM UTC

   CyberNut has identified a small number of images causing delayed loading, specifically in Safari. We are working on - Loading images in background while the page loads - Optimization of the images

3. monitoring Feb 05, 2026, 04:55 PM UTC

   CyberNut is in the process of deploying a fix. This is expected to be live Friday, 7 February 2026 at 12pm CST.

4. resolved Feb 06, 2026, 08:29 PM UTC

   The fix has been deployed, and we will continue to monitor closely over the next 72 hours.