CyberNut incident

Investigating Issues with Reported Threats Feature

Minor Resolved View vendor source →

CyberNut experienced a minor incident on December 10, 2025 affecting Admin Dashboard and End User Training, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 08:34 PM UTC
Resolved
Dec 10, 2025, 10:53 PM UTC
Duration
2h 19m
Detected by Pingoru
Dec 10, 2025, 08:34 PM UTC

Affected components

Admin DashboardEnd User Training

Update timeline

  1. identified Dec 10, 2025, 08:34 PM UTC

    We are currently investigating two issues linked to Cybernut's Reported Threats feature. Firstly, for certain users/accounts, there can be an inability to successfully report an email, with a timeout occurring instead. Secondly, certain Cybernut training emails are being routed to the Reported Threats section of our Admin Dashboard, and are being treated as threats, as opposed to part of our training. Our Engineering team has identified the issue, and we expect a solution to be deployed by EOB today (Wednesday 10 December). We will continue to provide updates on an ongoing basis.

  2. resolved Dec 10, 2025, 10:53 PM UTC

    Engineering has deployed a fix, and systems are back fully operational.