CyberLynk Outage History
CyberLynk is up right nowPingoru has recorded 50 incidents for CyberLynk: 21 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 1 | 6 of 744 (1%) |
| June 2026 | 0 | 4 of 720 (1%) |
| July 2026 | 2 | 33 of 744 (4%) |
| August 2026 | 6 | 147 of 744 (20%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 4 of 518 (1%) |
Incidents, newest first
Major October 5, 2026 MKE1 Mac Hosting Cabinet Outage ("D" cabinet) 1h 1m Mac Hosting (MKE1)
Started Oct 05, 2026, 01:30 PM UTC· resolved Oct 05, 2026, 02:32 PM UTC
- investigating Oct 05, 2026, 01:30 PM UTC
Our monitoring has detected a network outage in our MKE1 data center affecting Mac Mini's in the "D" cabinet
- identified Oct 05, 2026, 02:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 05, 2026, 02:11 PM UTC
Affected hosts are now reachable, and we are continuing to monitor. If you are unable to reach your hosted Mac in the Mac Mini Vault "D" cabinet, please contact our support team for assistance.
- resolved Oct 05, 2026, 02:32 PM UTC
This incident has been resolved.
Major October 2, 2026 MKE1 Managed PBX Call Issues 2h 36m Voice Over IP Services (MKE1)
Started Oct 02, 2026, 03:49 PM UTC· resolved Oct 02, 2026, 06:25 PM UTC
- investigating Oct 02, 2026, 03:49 PM UTC
We are aware of an issue with inbound and outbound calls on managed FreePBX systems, and our engineers are working on a fix. TalkAnywhere and unmanaged FreePBX customers are not affected. We will provide another update shortly.
- identified Oct 02, 2026, 04:14 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 02, 2026, 04:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2026, 06:25 PM UTC
This incident has been resolved.
Minor August 26, 2026 MKE1 Upstream Provider Outage 2d 23h MKE1 Core Datacenter Infrastructure, MKE1 - Lumen
Started Aug 26, 2026, 06:36 PM UTC· resolved Aug 29, 2026, 06:24 PM UTC
- investigating Aug 26, 2026, 06:36 PM UTC
One of our upstream providers in our Milwaukee data center is experiencing an outage and we are following their updates as they address the issue. Customers traversing this provider may experience temporary latency/packet loss as traffic is automatically rerouted over our other providers.
- identified Aug 26, 2026, 07:37 PM UTC
The upstream provider has acknowledged the issue and is working to identify the problem. All customer traffic was automatically moved to other providers and we are continuing to monitor.
- identified Aug 27, 2026, 09:04 PM UTC
The upstream provider has located a fiber cut and is working to repair it. Since there is no ongoing impact to customer traffic, our next update will be provided when this has been resolved.
- resolved Aug 29, 2026, 06:24 PM UTC
This incident has been resolved.
Notice August 23, 2026 PHX1 Packet Loss 1h 7m PHX1 Core Datacenter Infrastructure
Started Aug 23, 2026, 01:37 AM UTC· resolved Aug 23, 2026, 02:44 AM UTC
- investigating Aug 23, 2026, 01:37 AM UTC
Our NOC is investigating degraded performance on some routes to our PHX1 data center.
- monitoring Aug 23, 2026, 01:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 23, 2026, 02:44 AM UTC
This incident has been resolved.
Notice August 17, 2026 FreePBXHosting VPS Order Provisioning Timeouts 6h 25m Voice Over IP Services (MKE1), Voice Over IP Services (PHX1)
Started Aug 17, 2026, 03:19 PM UTC· resolved Aug 17, 2026, 09:44 PM UTC
- identified Aug 17, 2026, 03:19 PM UTC
We are observing some FreePBXHosting VPS order provisioning failures as a result of an ongoing Github outage that is causing the process to timeout. Our engineers are monitoring this situation and any customers encountering issues can reach out to [email protected] for assistance. We will provide updates as they become available.
- monitoring Aug 17, 2026, 05:03 PM UTC
Our engineers are observing successful VPS provisioning as Github continues to work to resolve their outage on their end. We will continue to monitor and provide updates as needed.
- resolved Aug 17, 2026, 09:44 PM UTC
Github status reflects that their outage has been resolved. Our engineers have verified that VPS provisioning now functions normally.
Minor August 13, 2026 PHX1 Upstream Provider Packet Loss 9h 30m PHX1 - NTT
Started Aug 13, 2026, 03:49 PM UTC· resolved Aug 14, 2026, 01:20 AM UTC
- identified Aug 13, 2026, 03:49 PM UTC
One of our upstream providers in our Phoenix data center is showing some packet loss for ICMP/SNMP traffic and we are following their updates as they address the issue. Customers with monitoring systems traversing this provider may be seeing loss for certain health checks. This does not appear to affect other types of UDP/TCP traffic at this time.
- monitoring Aug 13, 2026, 04:29 PM UTC
Our upstream provider has confirmed the degraded performance is related to the temperature issue referenced in this incident: https://www.cyberlynkstatus.net/incidents/9yp2dn73jvp6 We will provide an update when this is resolved.
- monitoring Aug 13, 2026, 05:08 PM UTC
Our NOC team has moved remaining traffic off of this provider and we are seeing stability across the network. We are continuing to monitor.
- monitoring Aug 13, 2026, 10:10 PM UTC
We are continuing to monitor updates from this provider. Since this circuit is not impacting customer traffic, the next update will be provided when we have received an all-clear from the provider and have observed stability across the path.
- resolved Aug 14, 2026, 01:20 AM UTC
The upstream provider has provided an all-clear, and we will reintroduce the circuit to our bandwidth mix after an observation period.
Major August 13, 2026 PHX1 Temperature Issue 12h 28m Voice Over IP Services (PHX1), Mac Hosting (PHX1), PHX1 Core Datacenter Infrastructure
Started Aug 13, 2026, 12:24 PM UTC· resolved Aug 14, 2026, 12:53 AM UTC
- identified Aug 13, 2026, 12:24 PM UTC
Our Phoenix data center is experiencing increased temperatures, which is causing issues with a subset of network switches. This is impacting some of our services in the Phoenix data center. The data center operator is aware of the issue and is working on a fix. We will continue to monitor and provide updates as they are received.
- monitoring Aug 13, 2026, 01:10 PM UTC
Impacted services are being migrated to healthy network paths and should be recovering shortly. We are continuing to monitor for any additional alarms as our PHX data center works to resolve the cooling issue. The data center facilities team has HVAC vendors on site to assist with recovery.
- monitoring Aug 13, 2026, 01:18 PM UTC
All services that were experiencing a network outage are now recovering. Temperatures are still elevated, and we are continuing to monitor for updates, and are monitoring for any other impacts to our equipment.
- monitoring Aug 13, 2026, 03:28 PM UTC
Temperatures appear to have stabilized or improved slightly, however they are still elevated. The data center is continuing to work with their vendor on a fix.
- monitoring Aug 13, 2026, 04:43 PM UTC
Our data center provider is continuing to work with their vendor on a fix. We are continuing to see stable (but high) temperatures. There is currently no ETR.
- monitoring Aug 13, 2026, 05:14 PM UTC
Our data center provider has provided this update: PHX-01 is experiencing elevated white space temperatures caused by multiple utility bump events attributable to overnight storms in the area. We have on-site vendors working rapidly to resolve the situation and restore adequate cooling. Technicians have activated mitigation efforts to reduce rising space temperatures. Thus far we have restored Chiller D into operation as of 7:45 am local time. Additional remediation measures include the following action items (anticipated commencement local time; anticipated completion local time): -Chiller C restoration (targeted 12:30 pm) -Temporary on floor cooling and heat removal equipment added (approximately 10:00 am) -Additional temporary chiller and temporary backup generator added (targeted approximately 4:00 pm) Following the restoration of Chiller D, we have seen significant temperature reductions and expect that reduction to continue over the next 60 minutes.
- monitoring Aug 13, 2026, 10:06 PM UTC
Temperatures are slowly dropping and we are continuing to monitor.
- resolved Aug 14, 2026, 12:53 AM UTC
Ambient temperatures continue to decrease steadily, and alarms are beginning to clear. It may take a couple more hours for temperatures to fully return to normal, however there is no customer impact. We are closing out this incident while we continue to monitor.
Major July 8, 2026 Issues logging into cPanel, WHM or webmail 50m Web & Email Hosting (MKE1)
Started Jul 08, 2026, 10:21 PM UTC· resolved Jul 08, 2026, 11:11 PM UTC
- identified Jul 08, 2026, 10:21 PM UTC
cPanel is having an issue with their licensing servers. This is preventing people from logging into cPanel, WHM and webmail. We are waiting for cPanel to release a fix for this issue.
- monitoring Jul 08, 2026, 10:48 PM UTC
cPanel has rolled out an update and cPanel, WHM and webmail should be accessible again. We will continue to monitor.
- resolved Jul 08, 2026, 11:11 PM UTC
The issue has been resolved. If you have any further issues with accessing cPanel, WHM or webmail, please open a support ticket.
Major May 31, 2026 MKE1 Packet Loss 9h 50m MKE1 Core Datacenter Infrastructure, Voice Over IP Services (MKE1), Mac Hosting (MKE1), Web & Email Hosting (MKE1) and 2 more
Started May 31, 2026, 06:03 PM UTC· resolved Jun 01, 2026, 03:54 AM UTC
- investigating May 31, 2026, 06:03 PM UTC
Our monitoring systems have detected a network outage in our MKE1 data center and an update will be provided shortly
- investigating May 31, 2026, 07:43 PM UTC
Our engineers have confirmed an issue causing high packet loss / latency at our MKE1 data center and are working on a resolution.
- identified May 31, 2026, 09:24 PM UTC
Our NOC has identified a DDoS attack impacting traffic at our MKE1 data center. We are working with our upstream providers to mitigate the issue and will continue to provide updates as information is available.
- identified May 31, 2026, 10:59 PM UTC
We continue to work with our upstream providers to mitigate the issue.
- monitoring Jun 01, 2026, 01:29 AM UTC
Customers should begin seeing improvements as our NOC continues to mitigate this large scale attack. We will provide another update within one hour. Thank you for your patience.
- monitoring Jun 01, 2026, 03:19 AM UTC
All services have been restored and we are continuing to monitor.
- resolved Jun 01, 2026, 03:54 AM UTC
This incident has been resolved. For any customers experiencing unrelated issues, please open a support ticket and we'll be happy to assist. We thank you for your patience.
Minor April 2, 2026 PHX1 FreePBX VPS Node Outage 25m Voice Over IP Services (PHX1)
Started Apr 02, 2026, 02:23 PM UTC· resolved Apr 02, 2026, 02:49 PM UTC
- investigating Apr 02, 2026, 02:23 PM UTC
Our engineers are investigating a temporary disruption with one of our PHX1 FreePBX Hosting VPS nodes that is affecting a small number of customers. We will provide an update shortly.
- monitoring Apr 02, 2026, 02:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2026, 02:49 PM UTC
This incident has been resolved.
Major March 9, 2026 MKE1 FreePBX VPS Node Outage 20m Voice Over IP Services (MKE1)
Started Mar 09, 2026, 10:30 PM UTC· resolved Mar 09, 2026, 10:51 PM UTC
- investigating Mar 09, 2026, 10:30 PM UTC
Our engineers are investigating an outage with one of our FreePBX Hosting VPS nodes that is affecting a small number of customers. We will provide an update shortly.
- identified Mar 09, 2026, 10:34 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 09, 2026, 10:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2026, 10:51 PM UTC
This incident has been resolved.
Major March 8, 2026 MKE1 PBXact VPS Node Outage 16m Voice Over IP Services (MKE1)
Started Mar 08, 2026, 05:38 AM UTC· resolved Mar 08, 2026, 05:55 AM UTC
- investigating Mar 08, 2026, 05:38 AM UTC
Our engineers are investigating an outage with one of our PBXact Hosting VPS nodes that is affecting a small number of customers. We will provide an update shortly.
- identified Mar 08, 2026, 05:45 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 08, 2026, 05:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 08, 2026, 05:55 AM UTC
This incident has been resolved.
Major December 16, 2025 MKE1 Upstream Provider BGP Connectivity Issue 2h 22m MKE1 Core Datacenter Infrastructure, MKE1 - Spectrum
Started Dec 16, 2025, 06:09 PM UTC· resolved Dec 16, 2025, 08:31 PM UTC
- monitoring Dec 16, 2025, 06:09 PM UTC
This is a continuation of the previous BGP incident. The issue has resurfaced, and our network team has removed the problematic upstream provider from our BGP mix while continuing to troubleshoot with that provider. We will provide another update shortly.
- monitoring Dec 16, 2025, 06:46 PM UTC
We are continuing to work with the upstream provider on this issue. We'll provide the next update when there are further developments.
- resolved Dec 16, 2025, 08:31 PM UTC
This incident has been resolved.
Minor November 14, 2025 MKE1 Upstream Provider Packet Loss 21m MKE1 - Cogent
Started Nov 14, 2025, 03:32 PM UTC· resolved Nov 14, 2025, 03:53 PM UTC
- investigating Nov 14, 2025, 03:32 PM UTC
We are observing packet loss for traffic traversing one our upstream providers in our MKE1 data center. Our NOC is engaging with the provider and we will provide an update shortly.
- resolved Nov 14, 2025, 03:53 PM UTC
This incident has been resolved.
Minor November 14, 2025 Managed Voice Inbound Call Validation Issue 11m Voice Over IP Services (MKE1)
Started Nov 14, 2025, 04:38 AM UTC· resolved Nov 14, 2025, 04:50 AM UTC
- identified Nov 14, 2025, 04:38 AM UTC
Our engineers have identified an inbound call validation issue. Adjustments are being made to correct the issue that may cause some minor delays in call completion.
- monitoring Nov 14, 2025, 04:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2025, 04:50 AM UTC
This incident has been resolved.
Notice September 25, 2025 PHX1 Service Disruption 3h 34m PHX1 Core Datacenter Infrastructure
Started Sep 25, 2025, 09:31 PM UTC· resolved Sep 26, 2025, 01:05 AM UTC
- investigating Sep 25, 2025, 09:31 PM UTC
Our NOC is investigating reports of a service disruption in our PHX1 data center.
- investigating Sep 25, 2025, 09:45 PM UTC
Our NOC is continuing to address the service disruption at our PHX1 facility. Please reach out to [email protected] if you are having issues.
- identified Sep 25, 2025, 10:22 PM UTC
We have identified the issue as a facility power event. Power has been restored to the affected systems, and our team is currently validating equipment and performing service checks. Some services may remain degraded during this process.
- monitoring Sep 25, 2025, 11:08 PM UTC
A fix has been implemented and we are monitoring the results. Please reach out to [email protected] if you are having issues.
- resolved Sep 26, 2025, 01:05 AM UTC
All major issue are resolved. If you are still having issues, please open a support ticket.
Minor August 14, 2025 Upstream Provider Packet Loss 32m MKE1 - Cogent
Started Aug 14, 2025, 08:30 PM UTC· resolved Aug 14, 2025, 09:02 PM UTC
- identified Aug 14, 2025, 08:30 PM UTC
Our monitoring systems have detected packet loss and latency across Cogent's network in both of our data center locations. Traffic traversing Cogent's network may experience issues as we work to reroute traffic over our other providers.
- monitoring Aug 14, 2025, 08:50 PM UTC
We are observing normal traffic across Cogent at this time. We will continue to monitor as we engage with the provider.
- resolved Aug 14, 2025, 09:02 PM UTC
This incident has been resolved.
Major July 21, 2025 MKE1 - Managed Voice Outbound Calling Issue 1h 3m Voice Over IP Services (MKE1)
Started Jul 21, 2025, 10:41 AM UTC· resolved Jul 21, 2025, 11:44 AM UTC
- investigating Jul 21, 2025, 10:41 AM UTC
Our engineers are investigating reports of some outbound calls failing on fully managed VoIP products
- monitoring Jul 21, 2025, 10:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 21, 2025, 11:44 AM UTC
This incident has been resolved.
Major June 3, 2025 MKE1 Managed Firewall Packet Loss 21m MKE1 Core Datacenter Infrastructure
Started Jun 03, 2025, 07:28 PM UTC· resolved Jun 03, 2025, 07:50 PM UTC
- investigating Jun 03, 2025, 07:28 PM UTC
Our NOC is investigating a localized issue causing packet loss to some of our MKE1 managed firewall devices.
- monitoring Jun 03, 2025, 07:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2025, 07:50 PM UTC
This incident has been resolved.
Minor May 12, 2025 MKE1 Upstream Provider Outage (Lumen) 23m MKE1 - Lumen
Started May 12, 2025, 08:42 PM UTC· resolved May 12, 2025, 09:05 PM UTC
- identified May 12, 2025, 08:42 PM UTC
One of our upstream providers in our Milwaukee data center is experiencing an outage and we are engaging them to address the issue. This outage may cause some temporary packet loss for some customers while traffic is being rerouted to our other providers.
- monitoring May 12, 2025, 08:49 PM UTC
The outage has been resolved, and our team will work with the provider to determine the cause of the issue and continue monitoring for stability.
- resolved May 12, 2025, 09:05 PM UTC
This incident has been resolved.
Major April 19, 2025 Windows Web/Email Server Maintenance Extended - web130 9h 16m Web & Email Hosting (MKE1)
Started Apr 19, 2025, 04:04 AM UTC· resolved Apr 19, 2025, 01:20 PM UTC
- identified Apr 19, 2025, 04:04 AM UTC
CyberLynk engineers are continuing to perform a hardware upgrade for Windows web/email hosting customers on server "web130". The maintenance window has elapsed, but we expect the server to be back online within the next 30 minutes. We apologize for the inconvenience.
- resolved Apr 19, 2025, 01:20 PM UTC
This incident has been resolved.
Minor April 7, 2025 PHX1 Packet Loss (Cogent) 1h 4m PHX1 Core Datacenter Infrastructure
Started Apr 07, 2025, 11:08 PM UTC· resolved Apr 08, 2025, 12:12 AM UTC
- identified Apr 07, 2025, 11:08 PM UTC
Our monitoring has detected packet loss occurring with traffic to our PHX1 data center via Cogent. Network engineers have been assigned and are investigating. We are engaging with the provider for updates.
- monitoring Apr 07, 2025, 11:26 PM UTC
Our network engineers have routed traffic around the affected provider and will continue to monitor until the issue is resolved. No packet loss is being observed at this time.
- resolved Apr 08, 2025, 12:12 AM UTC
We are continuing to monitor and will re-introduce this provider to our BGP mix when the upstream issue is resolved.
Minor March 26, 2025 MKE1 Core Network Issue 27m MKE1 Core Datacenter Infrastructure
Started Mar 26, 2025, 03:53 PM UTC· resolved Mar 26, 2025, 04:20 PM UTC
- investigating Mar 26, 2025, 03:53 PM UTC
CyberLynk network engineers have identified an issue with one of our core switches in our MKE1 data center, which may cause latency/packet loss for some customers while traffic is rerouted.
- monitoring Mar 26, 2025, 04:01 PM UTC
Our network team identified an issue with a line card that has been resolved. We are continuing to monitor for any further issues.
- resolved Mar 26, 2025, 04:20 PM UTC
This incident has been resolved.
Notice March 24, 2025 TalkAnywhere Mobile & Web App Partial Outage 1h 25m Voice Over IP Services (MKE1), Voice Over IP Services (PHX1)
Started Mar 24, 2025, 01:44 PM UTC· resolved Mar 24, 2025, 03:09 PM UTC
- investigating Mar 24, 2025, 01:44 PM UTC
Our engineers are investigating reports of an issue accessing parts of our TalkAnywhere Mobile & Web applications. Updates to follow.
- monitoring Mar 24, 2025, 02:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2025, 03:09 PM UTC
This incident has been resolved.
Major January 13, 2025 FreePBXHosting Dedicated Server Partial Outage / Packet Loss 1h 15m Voice Over IP Services (MKE1), Voice Over IP Services (PHX1)
Started Jan 13, 2025, 02:51 PM UTC· resolved Jan 13, 2025, 04:07 PM UTC
- investigating Jan 13, 2025, 02:51 PM UTC
Our NOC is investigating a partial outage affecting a portion of our FreePBXHosting dedicated server network. VPS and managed servers are not impacted.
- monitoring Jan 13, 2025, 03:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 13, 2025, 04:07 PM UTC
This incident has been resolved.