CyberFOX Outage History

Services are recovering and returning to normal. We are continuing to monitor and will post additional updates here if the issue persists.

We’re aware that some customers are experiencing delays with their reports. We’re currently performing a database schema upgrade as part of an ongoing data migration, which may take some time to complete. During this process, some data may appear temporarily missing and reports may be slower than usual. We expect performance to normalize shortly as the migration progresses, and we appreciate your patience while we complete this work. DNS resolver performance is not impacted under any circumstances, as this maintenance is strictly limited to reporting and report ingestion from an isolated queueing pipeline that is fully independent of the resolver subsystem.

Monitoring – A recent Google Chrome update caused some users to experience issues signing into the Password Boss WebApp and/or the Password Boss browser extension. Our team deployed an update today to address this behavior, and you should begin seeing improvements throughout the day. If you are still experiencing problems, please follow the steps below to clear cached data: Troubleshooting Steps - Open the Password Boss WebApp - Right‑click anywhere on the page - Select Inspect - Go to Application - Choose Storage - Click Clear Site Data After clearing the data, reload the WebApp and sign back in. We’ll continue monitoring until fully resolved.

The issue affecting accounts has been resolved with a temporary patch, and systems are currently stable. A permanent solution is in development, and progress is being actively monitored. > In the meantime, please avoid using the recycle bin recovery feature for secure items. A further update will be shared once the permanent fix is deployed.

Company & Location merging is currently not available due to an upstream provider issue. All other systems and features are up and running at this time. We will be monitoring and posting here progress as we receive information from our provider.

Company & Location merging appears to be working again and we are currently monitoring the upstream provider issue. All other systems and features are up and running at this time. We will be monitoring and posting here progress as we receive information from our provider. Here is a link with additional details from our upstream provider: https://status.heroku.com/incidents/2822

Our cloud engineering team has resolved the issue affecting our main database. Services have returned to normal and any disruptions experienced should now be cleared. We appreciate your patience while we worked to resolve the issue and will continue to monitor for any further concerns.

We have identified the root cause of the service degradation impacting some users’ ability to sign into Password Boss. The issue was traced to a instance not releasing database connections as expected. Our engineering team took immediate action to replace the affected instance, and the system has since returned to normal operation. We are actively monitoring the environment to ensure continued stability and are implementing safeguards to prevent a recurrence of this issue. We sincerely apologize for the inconvenience this may have caused and appreciate your patience as we worked to resolve it. If you continue to experience any issues, please reach out to our support team for further assistance.

We believe the measures we put in place has mitigated the DDoS attack and we are currently monitoring.

Unfortunately, we're experiencing some technical difficulties with our API service that are resulting in excessive delays. Our team is working diligently to resolve the issue as soon as possible and minimize any further impact, as of right now services are returning to normal. We apologize for the inconvenience this may be causing and will keep you updated on our progress. Thank you for your patience and understanding.

Our team has resolved the issue with our API service and everything should be running smoothly again. We're keeping a close eye on things to ensure that all systems are functioning as expected.