[AutoElevate] High Latency and Failure Rate

Update timeline

1. investigating Feb 18, 2026, 12:58 AM UTC

   We are currently investigating the issue that seems to be caused by our upstream provider.

2. identified Feb 18, 2026, 01:14 AM UTC

   The issue has been identified within the Heroku platform and they are actively working to resolve it. We will provide updates as soon we receive them.

3. identified Feb 18, 2026, 01:28 AM UTC

   We are continuing to look to our upstream provider on a fix for this issue.

4. monitoring Feb 18, 2026, 02:47 AM UTC

   Services are recovering and returning to normal. We are continuing to monitor and will post additional updates here if the issue persists.

5. resolved Feb 18, 2026, 03:39 AM UTC

   All AutoElevate services are back up and running as normal. Heroku (upstream provider) updates their status page with the following: "We’ve confirmed that the solution implemented to mitigate the issue causing the service disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident." https://status.heroku.com/incidents/2915