CyberFOX Outage History

CyberFOX is up right now

CyberFOX had 14 outages in the last 2 years totaling 2380h 34m of downtime — averaging 0.6 incidents per month.

There were 14 CyberFOX outages since June 2, 2025 totaling 2380h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cyberfox.com

Minor April 18, 2026

[DNS] Investigating issue - Resolution Issues with Latest Version

Detected by Pingoru
Apr 18, 2026, 08:23 AM UTC
Resolved
Apr 17, 2026, 08:23 AM UTC
Duration
—
Affected: Resolver (us-east-1, us-west-2, eu-west-2, ap-southeast-2)Upstream (us-east-1, us-west-2, eu-west-2, ap-southeast-2)
Timeline · 2 updates
  1. investigating Apr 15, 2026, 05:59 PM UTC

    We are currently investigating reports of resolution issues affecting some users who have updated to our latest version or are deploying the new version of our DNS Client, specifically when attempting to access certain sites that were previously blocked. Our team is actively working on a solution to ensure uninterrupted access for all users

  2. resolved Apr 20, 2026, 08:23 AM UTC

    We identified an issue affecting some users running the latest version of our DNS Client when accessing certain sites that were previously blocked. This behavior was linked to recent changes in upstream load balancing behavior during the handling of HTTP/2 to HTTP/1.1 traffic, including differences in how headers and compression are processed and forwarded between services. The agent now operates with both formats and compression strategies in our load balancer and edge environments. With this update, resolution behavior has been restored and access should now be functioning as expected.

Read the full incident report →

Notice February 18, 2026

[AutoElevate] High Latency and Failure Rate

Detected by Pingoru
Feb 18, 2026, 12:58 AM UTC
Resolved
Feb 18, 2026, 03:39 AM UTC
Duration
2h 41m
Affected: Agent ServicesAdmin PortalMobile Apps
Timeline · 5 updates
  1. investigating Feb 18, 2026, 12:58 AM UTC

    We are currently investigating the issue that seems to be caused by our upstream provider.

  2. identified Feb 18, 2026, 01:14 AM UTC

    The issue has been identified within the Heroku platform and they are actively working to resolve it. We will provide updates as soon we receive them.

  3. identified Feb 18, 2026, 01:28 AM UTC

    We are continuing to look to our upstream provider on a fix for this issue.

  4. monitoring Feb 18, 2026, 02:47 AM UTC

    Services are recovering and returning to normal. We are continuing to monitor and will post additional updates here if the issue persists.

  5. resolved Feb 18, 2026, 03:39 AM UTC

    All AutoElevate services are back up and running as normal. Heroku (upstream provider) updates their status page with the following: "We’ve confirmed that the solution implemented to mitigate the issue causing the service disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident." https://status.heroku.com/incidents/2915

Read the full incident report →

Minor February 2, 2026

DNS Filtering: Reporting

Detected by Pingoru
Feb 02, 2026, 10:50 PM UTC
Resolved
Mar 04, 2026, 04:48 PM UTC
Duration
29d 17h
Affected: Reporting
Timeline · 2 updates
  1. monitoring Feb 02, 2026, 10:50 PM UTC

    We’re aware that some customers are experiencing delays with their reports. We’re currently performing a database schema upgrade as part of an ongoing data migration, which may take some time to complete. During this process, some data may appear temporarily missing and reports may be slower than usual. We expect performance to normalize shortly as the migration progresses, and we appreciate your patience while we complete this work. DNS resolver performance is not impacted under any circumstances, as this maintenance is strictly limited to reporting and report ingestion from an isolated queueing pipeline that is fully independent of the resolver subsystem.

  2. resolved Mar 04, 2026, 04:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 22, 2026

Password Boss WebApp & Extension – Sign‑In Issues Resolved

Detected by Pingoru
Jan 22, 2026, 01:47 PM UTC
Resolved
Feb 03, 2026, 04:35 PM UTC
Duration
12d 2h
Affected: Cloud ServicesBrowser Extensions
Timeline · 2 updates
  1. monitoring Jan 22, 2026, 01:47 PM UTC

    Monitoring – A recent Google Chrome update caused some users to experience issues signing into the Password Boss WebApp and/or the Password Boss browser extension. Our team deployed an update today to address this behavior, and you should begin seeing improvements throughout the day. If you are still experiencing problems, please follow the steps below to clear cached data: Troubleshooting Steps - Open the Password Boss WebApp - Right‑click anywhere on the page - Select Inspect - Go to Application - Choose Storage - Click Clear Site Data After clearing the data, reload the WebApp and sign back in. We’ll continue monitoring until fully resolved.

  2. resolved Feb 03, 2026, 04:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

AWS/Heroku Outage

Detected by Pingoru
Oct 20, 2025, 02:53 PM UTC
Resolved
Oct 20, 2025, 11:06 PM UTC
Duration
8h 13m
Affected: Cloud ServicesAdmin PortalPassword Boss PortalMobile AppsPassword Boss Partner Portal
Timeline · 4 updates

Read the full incident report →

Minor June 24, 2025

[PasswordBoss] WebApp Issue

Detected by Pingoru
Jun 24, 2025, 10:00 PM UTC
Resolved
Jul 01, 2025, 12:33 AM UTC
Duration
6d 2h
Affected: Cloud ServicesPassword Boss PortalPassword Boss Partner PortalMobile AppsDesktop ClientsBrowser Extensions
Timeline · 3 updates
  1. identified Jun 24, 2025, 10:00 PM UTC

    We identified another issue after we deployed a fix in the previous incident (https://status.cyberfox.com/incidents/rwzy92rss5fh) We apologize for any inconvenience this may cause and assure you that our team is working diligently to minimize the impact on your user experience.

  2. monitoring Jun 24, 2025, 11:42 PM UTC

    The issue affecting accounts has been resolved with a temporary patch, and systems are currently stable. A permanent solution is in development, and progress is being actively monitored. > In the meantime, please avoid using the recycle bin recovery feature for secure items. A further update will be shared once the permanent fix is deployed.

  3. resolved Jul 01, 2025, 12:33 AM UTC

    An update has been deployed that should resolve this issue.

Read the full incident report →

Minor June 24, 2025

[PasswordBoss] WebApp: Investigating issue

Detected by Pingoru
Jun 24, 2025, 04:10 PM UTC
Resolved
Jun 24, 2025, 08:54 PM UTC
Duration
4h 44m
Affected: Cloud ServicesPassword Boss PortalPassword Boss Partner PortalMobile AppsDesktop ClientsBrowser Extensions
Timeline · 2 updates
  1. investigating Jun 24, 2025, 04:10 PM UTC

    We are investigating an issue with some of our backend services being degraded, you may experience a temporary interruption in Signing into Password Boss. We apologize for any inconvenience this may cause and assure you that our team is working diligently to minimize the impact on your user experience.

  2. resolved Jun 24, 2025, 08:54 PM UTC

    We've successfully resolved the issue from this morning which was causing long response times, and all services are back to normal. We appreciate your patience and understanding as we work to ensure the stability and reliability of our services.

Read the full incident report →

Major June 10, 2025

[AutoElevate] Upstream Provider Issue

Detected by Pingoru
Jun 10, 2025, 03:02 PM UTC
Resolved
Jun 11, 2025, 01:31 PM UTC
Duration
22h 28m
Affected: Heroku Platform for AutoElevateAdmin Portal
Timeline · 3 updates
  1. monitoring Jun 10, 2025, 03:02 PM UTC

    Company & Location merging is currently not available due to an upstream provider issue. All other systems and features are up and running at this time. We will be monitoring and posting here progress as we receive information from our provider.

  2. monitoring Jun 10, 2025, 09:07 PM UTC

    Company & Location merging appears to be working again and we are currently monitoring the upstream provider issue. All other systems and features are up and running at this time. We will be monitoring and posting here progress as we receive information from our provider. Here is a link with additional details from our upstream provider: https://status.heroku.com/incidents/2822

  3. resolved Jun 11, 2025, 01:31 PM UTC

    We have been monitoring the issue and our upstream provider has resolved the issue.

Read the full incident report →

Minor June 2, 2025

[PasswordBoss] API Performance Issue

Detected by Pingoru
Jun 02, 2025, 09:40 PM UTC
Resolved
Jun 03, 2025, 12:34 PM UTC
Duration
14h 54m
Affected: Cloud ServicesPassword Boss PortalPassword Boss Partner Portal
Timeline · 2 updates
  1. investigating Jun 02, 2025, 09:40 PM UTC

    We are investigating API calls within PasswordBoss that are experiencing slowness. Thank you for your understanding and we'll do our best to get this resolved. If you have any questions or concerns, please don't hesitate to reach out to our support team.

  2. resolved Jun 03, 2025, 12:34 PM UTC

    This incident has been resolved.

Read the full incident report →