CyberArk EMP incident
Idira Identity Cloud Service Advisory - Partial Performance Degradation on sa-east-1 (Sao Paulo)
Resolved after 49 minutes, on October 24, 2026.
Some customers in sa-east-1 (Sao Paulo) may have experienced issues with slowness or failure when logging into or working within the Identity Security Portal or the Identity Admin Portal. We identified the root cause and have applied a fix. Currently, the services are back to normal. We continue monitoring the service. Thank you for your patience and co-operation.
Update timeline
- resolved Oct 24, 2026, 06:16 AM UTC
Some customers in sa-east-1 (Sao Paulo) may have experienced issues with slowness or failure when logging into or working within the Identity Security Portal or the Identity Admin Portal. We identified the root cause and have applied a fix. Currently, the services are back to normal. We continue monitoring the service. Thank you for your patience and co-operation.
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