Resolved after 22 hours 40 minutes, on August 30, 2017.
Our upstream service says they are "currently implementing a solution" and that images should start loading correctly now.
Update timeline
- identified Aug 30, 2017, 03:06 PM UTC
One of our upstream services that generates image previews is having intermittent errors which is causing photos and file previews to not display. This is only an issue in the display of these files, uploaded files are still being received and stored safely.
- monitoring Aug 30, 2017, 03:13 PM UTC
Our upstream service has identified the cause of the error and is working on a fix.
- monitoring Aug 30, 2017, 06:00 PM UTC
Our upstream service continues to work on a fix.
- monitoring Aug 30, 2017, 08:25 PM UTC
Our upstream service says they are "currently implementing a solution" and that images should start loading correctly now.
- resolved Aug 31, 2017, 01:46 PM UTC
Our upstream service provider resolved this issue yesterday evening.
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