CxAlloy Outage History

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CxAlloy had 9 outages in the last 2 years totaling 32h 9m of downtime, averaging 0.4 incidents per month.

There were 9 CxAlloy outages since November 6, 2024 totaling 32h 9m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.cxalloy.com

Minor September 21, 2026

Login Errors

Detected by Pingoru
Sep 21, 2026, 11:41 AM UTC
Resolved
Sep 21, 2026, 03:03 PM UTC
Duration
3h 21m
Affected: Application
Timeline · 4 updates
  1. investigating Sep 21, 2026, 11:41 AM UTC

    We are currently investigating an issue where some users are unable to login and seeing an error message instead.

  2. investigating Sep 21, 2026, 11:46 AM UTC

    We are continuing to investigate the root cause.

  3. monitoring Sep 21, 2026, 01:00 PM UTC

    Our investigation revealed one of our web servers was failing to connect to the database due to a temporary out-of-memory error. Users serviced through that web server would see the error. The memory issue has been resolved and normal operation has resumed. We are continuing to monitor.

  4. resolved Sep 21, 2026, 03:03 PM UTC

    Application performance on the affected web server has returned to normal and no further issues have come up during our monitoring. We have also identified the likely source of the memory issue to be tied to PDF generation. We will separately be working to make the necessary changes to ensure it does not recur.

Read the full incident report →

Major June 30, 2026

Service Disruption

Detected by Pingoru
Jun 30, 2026, 02:00 PM UTC
Resolved
Jun 30, 2026, 02:00 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Jun 30, 2026, 02:38 PM UTC

    This morning we released an update at 10:08 AM Eastern that led to an error page when attempting to access tq.cxalloy.com, blocking access to the site. Our monitoring systems alerted in response to this and our Head of Infrastructure and Security immediately took action, reaching out to the application team. We determined the issue was with a malformed file included in the release. We undertook emergency action to correct the offending file on our servers. The correction started at 10:13 AM and was complete by 10:19 AM. The incident is now resolved. We will be evaluating our release process to identify the underlying failure that led to the malformed file's release and will be making updates to prevent the same situation from happening in the future. We sincerely apologize for any disruption this caused your day and appreciate your patience as we worked to get it resolved.

Read the full incident report →

Minor June 16, 2026

Unexpected Logouts

Detected by Pingoru
Jun 16, 2026, 03:30 PM UTC
Resolved
Jun 16, 2026, 05:30 PM UTC
Duration
1h 59m
Affected: Application
Timeline · 3 updates
  1. identified Jun 16, 2026, 03:30 PM UTC

    We identified an issue with users being unexpectedly logged out. We identified the cause as related to application load and are remediating the issue.

  2. monitoring Jun 16, 2026, 04:29 PM UTC

    We have remediated the issue. We are monitoring the results.

  3. resolved Jun 17, 2026, 02:25 PM UTC

    This incident has been resolved

Read the full incident report →

Minor June 3, 2026

Frequent Logouts

Detected by Pingoru
Jun 03, 2026, 07:49 PM UTC
Resolved
Jun 04, 2026, 01:56 AM UTC
Duration
6h 6m
Affected: Application
Timeline · 3 updates
  1. investigating Jun 03, 2026, 07:49 PM UTC

    We are currently investigating an issue with users being unexpectedly logged out.

  2. monitoring Jun 03, 2026, 08:13 PM UTC

    We identified the cause as related to application load and have remediated the issue. We are monitoring the results.

  3. resolved Jun 04, 2026, 01:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 26, 2026

Intermittent Slow Response Times

Detected by Pingoru
May 26, 2026, 03:00 PM UTC
Resolved
May 26, 2026, 08:35 PM UTC
Duration
5h 35m
Affected: ApplicationSyncSync
Timeline · 3 updates
  1. identified May 26, 2026, 03:00 PM UTC

    We are seeing an issue with slow response times and occasional timeouts due to load. We have implemented initial corrective measures.

  2. monitoring May 26, 2026, 06:21 PM UTC

    Response times have returned to normal. We are continuing to monitor the situation.

  3. resolved May 26, 2026, 08:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 21, 2025

Signature and PDF Markup Errors

Detected by Pingoru
Nov 21, 2025, 02:27 PM UTC
Resolved
Nov 21, 2025, 08:15 PM UTC
Duration
5h 47m
Affected: Application
Timeline · 4 updates
  1. identified Nov 21, 2025, 02:27 PM UTC

    We have identified an issue in the application with saving new signatures and generating updated PDFs when annotations are added. The source of the issue is a component that generates new PDF files on demand returning 503 errors. We are working to resolve the bug and restore service.

  2. identified Nov 21, 2025, 02:30 PM UTC

    This issue will affect the following: - Signing a checklist or test signature line or a signature block will fail. - Attempting to create or update a profile's saved signature will fail. - When annotating a PDF or image, a red banner showing "503" will appear. The annotation is saved but when generating a report that includes the file the annotation will not be shown.

  3. monitoring Nov 21, 2025, 03:04 PM UTC

    We have implemented a fix that resolves these issues and are monitoring to ensure no ongoing issues.

  4. resolved Nov 21, 2025, 08:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 25, 2025

Syncing Issues

Detected by Pingoru
Aug 25, 2025, 12:40 PM UTC
Resolved
Aug 25, 2025, 05:39 PM UTC
Duration
4h 58m
Timeline · 4 updates
  1. investigating Aug 25, 2025, 12:40 PM UTC

    We are currently investigating an issue with syncing in the iOS and Android apps.

  2. identified Aug 25, 2025, 02:43 PM UTC

    We have discovered the issue and are implementing a fix. A recent update failed to deploy to one of our web servers. If a user is connected to that server when syncing, the sync will fail.

  3. monitoring Aug 25, 2025, 02:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 25, 2025, 05:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2025

Issues Logging In on Chrome and Edge

Detected by Pingoru
May 06, 2025, 01:15 PM UTC
Resolved
May 06, 2025, 02:15 PM UTC
Duration
59m
Affected: Application
Timeline · 4 updates
  1. investigating May 06, 2025, 01:15 PM UTC

    We are investigating an issue with logging in affecting recent versions of Google Chrome and Microsoft Edge.

  2. identified May 06, 2025, 01:23 PM UTC

    We've identified the issue and are deploying a fix.

  3. monitoring May 06, 2025, 01:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 06, 2025, 02:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 25, 2024

Performance Degradation

Detected by Pingoru
Nov 25, 2024, 02:23 PM UTC
Resolved
Nov 25, 2024, 05:44 PM UTC
Duration
3h 21m
Affected: Application
Timeline · 5 updates
  1. identified Nov 25, 2024, 02:23 PM UTC

    We are seeing performance issues after an infrastructure update. We are taking actions to address the situation and will provide updates as we go.

  2. identified Nov 25, 2024, 02:42 PM UTC

    We have increased the server capacity for the database and are seeing improved response times. We are continuing to monitor and will provide additional updates.

  3. monitoring Nov 25, 2024, 02:54 PM UTC

    We are continuing to monitor the situation and will provide updates as need.

  4. monitoring Nov 25, 2024, 04:33 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 25, 2024, 05:44 PM UTC

    Performance has been stable for the past two hours. This incident has been resolved.

Read the full incident report →