CxAlloy incident

Image rendering errors

Resolved after 6 hours 21 minutes, affecting Photos and File Previews, on June 8, 2021.

monitoring Jun 08, 2021, 06:09 PM UTC

Our upstream provider has implemented a fix and images should start rendering more consistently. We are continuing to monitor the issue.

Started
Jun 08, 2021, 03:49 PM UTC
Resolved
Jun 08, 2021, 10:10 PM UTC
Duration
6h 21m
Detected by Pingoru
Jun 08, 2021, 03:49 PM UTC

Affected components

Photos and File Previews

Update timeline

  1. investigating Jun 08, 2021, 03:49 PM UTC

    Our upstream provider for rendering uploaded images is experiencing degraded performance. They have identified the problem and working on a fix. File uploads are not affected and are continuing to work, however after uploading you may see a broken image icon until the upstream provider's issue is resolved.

  2. monitoring Jun 08, 2021, 06:09 PM UTC

    Our upstream provider has implemented a fix and images should start rendering more consistently. We are continuing to monitor the issue.

  3. resolved Jun 08, 2021, 10:10 PM UTC

    This incident has been resolved.

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