CxAlloy incident

Elevated Image Rendering Errors

Resolved after 1 hour 9 minutes, affecting Photos and File Previews, on April 13, 2023.

monitoring Apr 13, 2023, 06:00 PM UTC

Imgix reports that they have implemented a fix and image rendering should be working correctly.

Started
Apr 13, 2023, 05:45 PM UTC
Resolved
Apr 13, 2023, 06:55 PM UTC
Duration
1h 9m
Detected by Pingoru
Apr 13, 2023, 05:45 PM UTC

Affected components

Photos and File Previews

Update timeline

  1. identified Apr 13, 2023, 05:45 PM UTC

    Our upstream provider of image renders, Imgix, is experiencing issues with rendering newly added files. This may result in broken images for newly added images. Imgix reports that they have identified the issue and are implementing a fix. You can follow more detailed updates at https://status.imgix.com.

  2. monitoring Apr 13, 2023, 06:00 PM UTC

    Imgix reports that they have implemented a fix and image rendering should be working correctly.

  3. resolved Apr 13, 2023, 06:55 PM UTC

    Imgix is reporting that this incident is fully resolved.

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