CxAlloy incident

Signature and Annotation Generation

Resolved after 3 hours 7 minutes, affecting Application, on November 16, 2023.

monitoring Nov 16, 2023, 03:03 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 16, 2023, 02:36 PM UTC
Resolved
Nov 16, 2023, 05:44 PM UTC
Duration
3h 7m
Detected by Pingoru
Nov 16, 2023, 02:36 PM UTC

Affected components

Application

Update timeline

  1. identified Nov 16, 2023, 02:36 PM UTC

    We have identified an issue with our PDF processing that is preventing signatures from saving and generation of annotated PDFs. We are working towards a resolution.

  2. monitoring Nov 16, 2023, 03:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 16, 2023, 05:44 PM UTC

    This incident has been resolved.

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