Resolved after 7 hours, affecting Support Site, on August 21, 2024.
Our support platform provider has acknowledged the issue and is working on a fix. More details are available at their status page: https://status.helpscout.com/
Affected components
Support Site
Update timeline
- investigating Aug 21, 2024, 08:43 PM UTC
We are investigating an issue with our support site going offline. The issue appears to originate from our upstream support platform provider.
- identified Aug 21, 2024, 09:22 PM UTC
Our support platform provider has acknowledged the issue and is working on a fix. More details are available at their status page: https://status.helpscout.com/
- resolved Aug 22, 2024, 03:44 AM UTC
This incident has been resolved.
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