Resolved after 4 hours 58 minutes, on August 25, 2025.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Aug 25, 2025, 12:40 PM UTC
We are currently investigating an issue with syncing in the iOS and Android apps.
- identified Aug 25, 2025, 02:43 PM UTC
We have discovered the issue and are implementing a fix. A recent update failed to deploy to one of our web servers. If a user is connected to that server when syncing, the sync will fail.
- monitoring Aug 25, 2025, 02:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2025, 05:39 PM UTC
This incident has been resolved.
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