Customer.io incident

Customer.io UI and API issues

Minor Resolved View vendor source →

Customer.io experienced a minor incident on August 18, 2025 affecting Data Processing and Management Interface, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 10:06 PM UTC
Resolved
Aug 18, 2025, 10:27 PM UTC
Duration
20m
Detected by Pingoru
Aug 18, 2025, 10:06 PM UTC

Affected components

Data ProcessingManagement Interface

Update timeline

  1. monitoring Aug 18, 2025, 10:06 PM UTC

    The Customer.io UI was failing to load, and API requests were failing for certain customers. Engineers have implemented a fix and are monitoring the situation.

  2. resolved Aug 18, 2025, 10:27 PM UTC

    The issue has been resolved.