Customer.io incident

Delays in processing requests

Minor Resolved View vendor source →

Customer.io experienced a minor incident on June 10, 2026 affecting Data Processing and Message Sending, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 04:45 AM UTC
Resolved
Jun 10, 2026, 05:17 AM UTC
Duration
32m
Detected by Pingoru
Jun 10, 2026, 04:45 AM UTC

Affected components

Data ProcessingMessage Sending

Update timeline

  1. investigating Jun 10, 2026, 04:45 AM UTC

    Our team is aware of an issue affecting Customer IO EU and US systems . We are looking into this and gathering more details.

  2. investigating Jun 10, 2026, 04:56 AM UTC

    Identified the issue, still processing backlog

  3. monitoring Jun 10, 2026, 05:15 AM UTC

    5% of our customers could have experience delays up to 40minutes, but going forward everything is working correctly

  4. resolved Jun 10, 2026, 05:17 AM UTC

    This incident has been resolved.