Customer.io incident

Some customers are currently unable to access the account Billing page in our UI

Minor Resolved View vendor source →

Customer.io experienced a minor incident on June 18, 2026 affecting Management Interface, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2026, 08:06 PM UTC
Resolved
Jun 18, 2026, 08:34 PM UTC
Duration
28m
Detected by Pingoru
Jun 18, 2026, 08:06 PM UTC

Affected components

Management Interface

Update timeline

  1. investigating Jun 18, 2026, 08:06 PM UTC

    We're looking into an issue where https://fly.customer.io/settings/billing/ isn't loading for some customers. We apologize for the inconvenience.

  2. monitoring Jun 18, 2026, 08:29 PM UTC

    We've identified the issue and access to the Billing page has been restored. We thank you for your patience!

  3. resolved Jun 18, 2026, 08:34 PM UTC

    This incident has been resolved.