Customer.io incident

User Interface is currently unavailable, data processing delays

Minor Resolved View vendor source →

Customer.io experienced a minor incident on July 2, 2026 affecting Data Processing and Management Interface, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 01:51 PM UTC
Resolved
Jul 02, 2026, 02:16 PM UTC
Duration
24m
Detected by Pingoru
Jul 02, 2026, 01:51 PM UTC

Affected components

Data ProcessingManagement Interface

Update timeline

  1. investigating Jul 02, 2026, 01:51 PM UTC

    Our team is currently investigating an issue where the Customer.io dashboard (fly.customer.io) is unavailable. We're also looking into potential data processing delays.

  2. monitoring Jul 02, 2026, 01:59 PM UTC

    The UI is back up and delays are actively recovering. We sincerely apologize for the inconvenience and appreciate your patience.

  3. resolved Jul 02, 2026, 02:16 PM UTC

    This incident has been resolved.