Customer.io incident
User Interface is currently unavailable for some users in EU. Data processing delays
Customer.io experienced a minor incident on July 3, 2026 affecting Data Processing and Management Interface, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2026, 09:07 AM UTC
Our team is currently investigating an issue where the Customer.io dashboard (fly.customer.io) is unavailable for some users in EU. We're also looking into potential data processing delays.
- identified Jul 03, 2026, 09:44 AM UTC
The Customer.io UI is back online. We're continuing to work on system stability to confirm the issue is fully resolved. Processing is recovering but still delayed
- monitoring Jul 03, 2026, 10:25 AM UTC
Processing is actively recovering. We apologize for the disruption this caused and will continue monitoring until it's fully caught up.
- resolved Jul 03, 2026, 11:09 AM UTC
This incident has been resolved. The Customer.io UI is available, and data processing has recovered to normal operating levels. We will continue internal follow-up and remediation work. Thank you for your patience.