Customer.io incident

User Interface experiencing troubles loading

Notice Resolved View vendor source →

Customer.io experienced a notice incident on August 19, 2025, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 04:48 AM UTC
Resolved
Aug 19, 2025, 05:19 AM UTC
Duration
31m
Detected by Pingoru
Aug 19, 2025, 04:48 AM UTC

Update timeline

  1. investigating Aug 19, 2025, 04:48 AM UTC

    We are aware of UI not loading for some customers. We are actively looking into this incident.

  2. monitoring Aug 19, 2025, 05:06 AM UTC

    We have identified the issue and implemented a fix. The systems are back online and we are monitoring availability and performance.

  3. resolved Aug 19, 2025, 05:19 AM UTC

    The incident is resolved. UI is loading correctly. Data processing as well as sending and receiving of messages was not affected during this incident.