Customer.io incident

US Customers using mobile sdk, javascript calls, and cdp api may experience errors with calls to the api.

Notice Resolved View vendor source →

Customer.io experienced a notice incident on August 19, 2025, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 07:44 PM UTC
Resolved
Aug 19, 2025, 09:08 PM UTC
Duration
1h 24m
Detected by Pingoru
Aug 19, 2025, 07:44 PM UTC

Update timeline

  1. investigating Aug 19, 2025, 07:44 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 19, 2025, 08:27 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 19, 2025, 08:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 19, 2025, 09:08 PM UTC

    This incident has been resolved.