Curve incident

3DS challenges approval rate degraded

Minor Resolved View vendor source →

Curve experienced a minor incident on August 22, 2025 affecting Transactions processing, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2025, 03:31 PM UTC
Resolved
Aug 22, 2025, 05:54 PM UTC
Duration
2h 22m
Detected by Pingoru
Aug 22, 2025, 03:31 PM UTC

Affected components

Transactions processing

Update timeline

  1. identified Aug 22, 2025, 03:31 PM UTC

    We are currently experiencing reduced approval rates for transactions requiring 3D Secure (3DS) challenges due to an issue with a third-party provider. This may result in more transactions than usual being declined during authentication. Our team is actively monitoring the situation together with the provider and will provide updates as soon as more information becomes available.

  2. monitoring Aug 22, 2025, 03:58 PM UTC

    Our vendor has confirmed, they implemented the fix and we are currently monitoring its performance.

  3. resolved Aug 22, 2025, 05:54 PM UTC

    This incident has been resolved