Curve Outage History

Started Oct 20, 2026, 08:52 AM UTC· resolved Oct 21, 2026, 08:34 AM UTC

1. identified Oct 20, 2026, 08:52 AM UTC

   Customers using Revolut may find their transactions being declined. This is due to an ongoing outage at Revolut. Cards from other banks are not affected. If you need to complete a payment now, please use a different card or payment method. We’re monitoring the situation and will post updates here as soon as we know more.

2. resolved Oct 21, 2026, 08:34 AM UTC

   This incident has been resolved.

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Started Sep 30, 2026, 07:39 PM UTC· resolved Sep 30, 2026, 08:32 PM UTC

1. monitoring Sep 30, 2026, 07:39 PM UTC

   We're aware of an issue on Revolut's side that is affecting Revolut issued cards. Customers who have a Revolut card set as their selected card may see some transactions declined. This issue is outside of our control, but we're monitoring the situation closely and will post an update here as soon as it's resolved. You can also follow Revolut's own updates on their status page: https://www.revolut.com/system-status/ In the meantime, if you have another card in your wallet, you can switch your selected card to keep paying without interruption. We're sorry for the inconvenience and thank you for your patience.

2. resolved Sep 30, 2026, 08:32 PM UTC

   Revolut has resolved the issue on their side, and Revolut card transactions are processing normally again. We've been monitoring closely and haven't seen any further issues. Thank you for your patience.

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Started Sep 06, 2026, 08:59 PM UTC· resolved Sep 07, 2026, 02:17 PM UTC

1. investigating Sep 06, 2026, 08:59 PM UTC

   We are currently aware of an issue affecting payments made with Discover and Diners Club cards. Some customers may experience transaction declines when using these card types. This is related to an ongoing issue with one of our payment processing partners and we are actively working with them to resolve it as quickly as possible. We apologise for any inconvenience this may cause. In the meantime, we recommend using an alternative card if available. We will provide further updates as the situation develops.

2. monitoring Sep 07, 2026, 10:16 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 07, 2026, 02:17 PM UTC

   This incident has been resolved.

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Started Sep 04, 2026, 09:41 PM UTC· resolved Sep 04, 2026, 11:36 PM UTC

1. investigating Sep 04, 2026, 09:41 PM UTC

   We are currently experiencing issues with our FX rate provider, which may impact some transactions requiring currency conversion. Our team is actively investigating and working to restore normal service. We’ll provide further updates as they become available.

2. monitoring Sep 04, 2026, 10:36 PM UTC

   Our FX provider is back online and responding normally. FX processing has been restored and transactions are operating as expected. We’ll continue to closely monitor the service to ensure it remains stable.

3. resolved Sep 04, 2026, 11:36 PM UTC

   Our FX provider’s API has remained healthy and FX processing continues to operate as expected. We’re now considering this incident resolved.

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Started Aug 13, 2026, 05:25 PM UTC· resolved Aug 14, 2026, 12:21 AM UTC

1. investigating Aug 13, 2026, 05:25 PM UTC

   We're currently investigating an issue affecting the onboarding process. Some users may experience errors while signing up or completing setup. We're actively looking into the root cause and will post updates as more information becomes available.

2. identified Aug 13, 2026, 05:47 PM UTC

   We've identified that the issue affecting onboarding is caused by a third-party service we depend on. The provider has been notified and is actively investigating the root cause. We don't have a fix in place yet, but we'll continue monitoring the situation closely and will post another update as soon as we have more information or the issue is resolved. We apologize for the inconvenience and appreciate your patience.

3. identified Aug 13, 2026, 09:04 PM UTC

   We're still waiting on the third-party provider to resolve the issue and will post here as soon as we have more information.

4. monitoring Aug 13, 2026, 09:56 PM UTC

   The third-party service has recovered, and onboarding should now be working normally. We'll continue monitoring closely to confirm full stability and will update this page if anything changes.

5. resolved Aug 14, 2026, 12:21 AM UTC

   We can confirm this issue is now fully resolved and onboarding is functioning normally. Thank you for your patience, and we're sorry for the disruption.

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Started Jul 16, 2026, 09:01 AM UTC· resolved Jul 17, 2026, 08:32 AM UTC

1. identified Jul 16, 2026, 09:01 AM UTC

   We are currently experiencing limited disruption for some transactions that require 3D Secure (3DS) challenges due to an issue with a third-party provider. As a result, a limited number of these transactions may be declined during the authentication process. Our team is working closely with the provider to restore normal approval rates and is actively monitoring the situation. We will provide further updates as more information becomes available.

2. identified Jul 16, 2026, 09:07 AM UTC

   The root cause has been identified and our team is actively working on a fix. Payment declines may continue until this is resolved. We'll update you shortly.

3. identified Jul 16, 2026, 09:18 AM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Jul 16, 2026, 04:18 PM UTC

   Payment processing is now operating normally. We'll continue monitoring our systems closely to ensure everything remains stable. Thank you for your patience while we worked through this.

5. resolved Jul 17, 2026, 08:32 AM UTC

   This incident is now resolved and all services are operating normally. Thank you for your patience, and we're sorry for the disruption.

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Started Jul 15, 2026, 07:46 AM UTC· resolved Jul 15, 2026, 10:12 AM UTC

1. identified Jul 15, 2026, 07:46 AM UTC

   We are currently experiencing a significant disruption affecting transactions that require 3D Secure (3DS) challenges due to an issue with a third-party provider. As a result, a high number of these transactions may be declined during the authentication process. Our team is working closely with the provider to restore normal approval rates and is actively monitoring the situation. We will provide further updates as more information becomes available.

2. identified Jul 15, 2026, 08:24 AM UTC

   The payment issues are traced to Mastercard's servers and their team is working on a fix, not yet resolved. We'll update as soon as it's restored.

3. identified Jul 15, 2026, 09:00 AM UTC

   We're still monitoring this issue closely. No new updates to share yet, but we'll post here as soon as there's progress.

4. monitoring Jul 15, 2026, 09:20 AM UTC

   Mastercard has implemented a fix, and we're seeing service begin to return to normal. We'll continue monitoring closely and confirm once fully resolved.

5. resolved Jul 15, 2026, 10:12 AM UTC

   This incident is now resolved and all services are operating normally. Thank you for your patience, and we're sorry for the disruption.

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Started May 03, 2026, 03:27 PM UTC· resolved May 03, 2026, 06:37 PM UTC

1. investigating May 03, 2026, 03:27 PM UTC

   We are currently investigating an issue affecting FX rates for BGN (Bulgarian Lev). This does not impact all customers, but some may experience incorrect or unavailable rates. Our team is actively working to identify the root cause and restore normal service.

2. identified May 03, 2026, 03:49 PM UTC

   We have identified the cause of the issue affecting FX rates for BGN (Bulgarian Lev). A fix is currently being implemented, and we are working to restore normal service as quickly as possible.

3. monitoring May 03, 2026, 05:36 PM UTC

   A fix has been implemented for the issue affecting BGN FX rates. We are continuing to monitor the situation to ensure that the issue is fully resolved.

4. resolved May 03, 2026, 06:37 PM UTC

   This incident has been resolved.

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Started Apr 27, 2026, 05:29 PM UTC· resolved Apr 27, 2026, 05:54 PM UTC

1. investigating Apr 27, 2026, 05:29 PM UTC

   We are currently experiencing an issue with our third-party service provider, and as a result, customers are unable to add their cards to a digital wallet at this time. The provider is working to resolve the issue as quickly as possible. Our team is actively monitoring the situation in coordination with the provider and will share updates as soon as more information becomes available. Thank you for your patience.

2. monitoring Apr 27, 2026, 05:47 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 27, 2026, 05:54 PM UTC

   This incident has been resolved.

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Started Mar 26, 2026, 10:25 PM UTC· resolved Mar 26, 2026, 11:39 PM UTC

1. investigating Mar 26, 2026, 10:25 PM UTC

   We are currently investigating an issue causing an increase in declined transactions. Our engineering team is actively working to identify the root cause and assess the impact. We will provide further updates as soon as more information becomes available.

2. resolved Mar 26, 2026, 11:39 PM UTC

   We have identified the issue related to a recent change and have applied a fix. Transaction success rates have now stabilised, and we are monitoring to ensure continued normal operation.

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Started Jan 07, 2026, 03:15 PM UTC· resolved Jan 07, 2026, 04:39 PM UTC

1. identified Jan 07, 2026, 03:15 PM UTC

   We are currently experiencing an issue with our identity verification workflow. As a result, new customer onboarding and step-up verification checks (including document upload, selfie, and motion/liveness verification) may fail or be unavailable. Existing accounts and other platform features remain unaffected. The disruption is related to an upstream identity verification dependency, and we are actively working with the partner involved to restore normal service. We will provide updates here as soon as we have more information. Thank you for your patience while we work to resolve this.

2. monitoring Jan 07, 2026, 04:08 PM UTC

   Our upstream identity verification provider is reporting signs of recovery, and we are also seeing improved performance in our onboarding and step-up verification flows (document upload, selfie, and motion/liveness verification). While the provider’s systems appear to be stabilising, we are continuing to monitor the situation closely before marking the incident as resolved, to ensure the service remains reliable for all users. A small number of verification attempts may still experience intermittent issues during this recovery period. We will share further updates as we gain confidence in full stability. Thank you for your patience and understanding.

3. resolved Jan 07, 2026, 04:39 PM UTC

   Our upstream identity verification provider has completed their remediation work and restored normal service. We are now observing healthy performance across our onboarding and step-up verification flows (document upload, selfie, and motion/liveness verification). Thanks for your patience while this issue was being addressed.

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Started Nov 18, 2025, 01:27 PM UTC· resolved Nov 18, 2025, 05:18 PM UTC

1. identified Nov 18, 2025, 01:27 PM UTC

   We’re observing elevated timeouts when processing PayPal payments. PayPal has confirmed the issue is on their side and is working on a resolution. Our systems remain stable and fallback mechanisms are performing as expected, but PayPal transactions may currently fail or be delayed. Please, note that you may find issues while adding Paypal as a funding source in our app.

2. identified Nov 18, 2025, 02:47 PM UTC

   We are still awaiting a resolution from PayPal. They have confirmed the issue is on their side and are actively working on a fix.

3. monitoring Nov 18, 2025, 04:08 PM UTC

   We are no longer observing timeouts or failures when processing PayPal transactions. The service appears to be stable again on PayPal’s side. Our systems are functioning normally, and we will keep monitoring closely to ensure continued stability.

4. resolved Nov 18, 2025, 05:18 PM UTC

   PayPal services have remained stable and all transactions are now processing normally. Monitoring shows consistent performance, and no further impact has been observed. The incident is now fully closed.

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Started Sep 28, 2025, 02:46 AM UTC· resolved Sep 28, 2025, 09:07 AM UTC

1. identified Sep 28, 2025, 02:46 AM UTC

   One of our partners will carry out essential maintenance on Sunday 28th of September 2025, between 03:00GMT and 09:00 GMT. This means some Curve functionality might be temporarily unavailable within that timeframe. Apologies for the inconvenience. Please carry a backup card with you during that time.

2. monitoring Sep 28, 2025, 05:35 AM UTC

   Scheduled maintenance is currently in progress. We will provide further updates as necessary.

3. resolved Sep 28, 2025, 09:07 AM UTC

   The scheduled third-party maintenance has been successfully completed. All systems are operating normally, and no further impact is expected. Thank you for your patience.

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Started Aug 12, 2025, 06:56 AM UTC· resolved Aug 12, 2025, 07:30 AM UTC

1. investigating Aug 12, 2025, 06:56 AM UTC

   We’ve noticed some customers may have issues while accessing the Curve app. We’re looking into it and are sorry for any inconvenience it’s causing.

2. investigating Aug 12, 2025, 07:06 AM UTC

   The issue was identified in the communication between Curve and a thrid-party. We are working on a fix.

3. investigating Aug 12, 2025, 07:29 AM UTC

   The issue has been resolved, and we apologize for any inconvenience this may have caused.

4. resolved Aug 12, 2025, 07:30 AM UTC

   This incident has been resolved.

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Started Aug 09, 2025, 12:40 PM UTC· resolved Aug 09, 2025, 02:23 PM UTC

1. investigating Aug 09, 2025, 12:40 PM UTC

   We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime.

2. identified Aug 09, 2025, 01:10 PM UTC

   We have identified that the service degradation is caused by elevated latency from Mastercard, which is leading to intermittent transaction declines. We’ll provide updates as soon as more information becomes available.

3. monitoring Aug 09, 2025, 01:37 PM UTC

   We are seeing improvements in both transaction declines and latency. We continue to monitor the situation closely.

4. resolved Aug 09, 2025, 02:23 PM UTC

   The issue has been resolved, and we apologize for any inconvenience this may have caused.

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Started Aug 01, 2025, 01:43 PM UTC· resolved Aug 01, 2025, 03:01 PM UTC

1. investigating Aug 01, 2025, 01:43 PM UTC

   We’re currently experiencing service degradation due to issues from our payment acquirer, PayPal. As a result, some transactions may be declined or delayed. Our team is actively monitoring the situation and working with our partners to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience. We’ll provide updates as soon as more information becomes available.

2. identified Aug 01, 2025, 02:10 PM UTC

   Service unavailable issues with PayPal, has caused a slight increase in declines. We are working to get you transacting as soon as possible.

3. monitoring Aug 01, 2025, 02:18 PM UTC

   We are seeing improvement to our transactions. You can follow along on the PayPal status page for when they mark the disruption as back to operational: https://www.paypal-status.com/product/production

4. resolved Aug 01, 2025, 03:01 PM UTC

   Earlier today some customers were having problems while making payments. Everything’s now back to normal and we’re sorry for any inconvenience caused.

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Started Jun 23, 2025, 01:22 PM UTC· resolved Jun 23, 2025, 07:30 PM UTC

1. investigating Jun 23, 2025, 01:22 PM UTC

   We are investigating an issue authenticating against the Curve Mobile Application.

2. monitoring Jun 23, 2025, 04:05 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 23, 2025, 07:32 PM UTC

   This incident has been resolved.

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Started Jun 20, 2025, 05:40 PM UTC· resolved Jun 20, 2025, 08:16 PM UTC

1. identified Jun 20, 2025, 05:40 PM UTC

   We are currently investigating an issue causing an elevated decline rate (~30%) for card transactions processed through one of our vendors. Transactions routed via this vendor may fail. Our other processing vendor is operating normally, and most customers remain unaffected. Our engineering team is monitoring the situation closely and is working with the impacted vendor to resolve the issue. We will provide updates as more information becomes available.

2. monitoring Jun 20, 2025, 06:15 PM UTC

   We are observing that transaction decline rates have returned to acceptable levels for the previously affected vendor. The situation appears to be stabilizing, and we will continue to monitor closely to ensure consistent performance. Thank you for your patience.

3. monitoring Jun 20, 2025, 07:11 PM UTC

   The situation remains stable, and we continue to monitor closely. We will provide further updates if anything changes.

4. resolved Jun 20, 2025, 08:16 PM UTC

   Transaction decline rates have remained stable and within acceptable levels. We are now marking this incident as resolved. We will continue to monitor as part of our standard operations. Thank you for your patience throughout this incident.

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Started May 28, 2025, 12:10 PM UTC· resolved May 28, 2025, 12:42 PM UTC

1. investigating May 28, 2025, 12:10 PM UTC

   We are aware of issues processing transactions that require 3DS authentication. We are looking into the problem, but we're sorry to say, that some of your purchases may be declined in the meantime.

2. monitoring May 28, 2025, 12:19 PM UTC

   This incident has now been resolved.

3. resolved May 28, 2025, 12:42 PM UTC

   This incident has been resolved.

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Started May 15, 2025, 02:29 PM UTC· resolved May 15, 2025, 03:42 PM UTC

1. monitoring May 15, 2025, 02:29 PM UTC

   PayPal are currently experiencing service disruptions on their payment flow. You can follow PayPal's service disruptions here: https://www.paypal-status.com/product/production. We will continue to monitor and keep you updated

2. resolved May 15, 2025, 03:42 PM UTC

   We have observed a return of service for our PayPal transactions. We apologies for any inconvenience this may have caused.

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Started May 07, 2025, 06:54 PM UTC· resolved May 08, 2025, 07:31 AM UTC

1. identified May 07, 2025, 06:54 PM UTC

   We’re currently experiencing an issue where users are unable to add new cards to the wallets. This is due to an outage with one of our third-party acquirers. Our team is actively monitoring the situation and working closely with the vendor to restore functionality as quickly as possible. Existing cards and wallet functionality remain unaffected. We’ll provide updates here as soon as we have more information. Thank you for your patience and understanding.

2. monitoring May 07, 2025, 08:01 PM UTC

   Our third-party vendor has reported a partial recovery of the services affecting card onboarding. While some operations may be starting to return to normal, the issue is not yet fully resolved. We continue to monitor the situation closely and will post another update as soon as full service is confirmed. Thank you for your continued patience.

3. monitoring May 07, 2025, 10:27 PM UTC

   We’ve observed that the ability to add new credit cards to wallets has returned to normal levels. Our team is continuing to monitor the situation to ensure stability. We’re still awaiting final confirmation from our vendor, and we’ll share another update once the issue is officially resolved. Thank you for your patience throughout this incident.

4. resolved May 08, 2025, 07:31 AM UTC

   This incident has been resolved.

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Started Apr 30, 2025, 11:52 AM UTC· resolved Apr 30, 2025, 12:49 PM UTC

1. investigating Apr 30, 2025, 11:52 AM UTC

   We’re aware of some issues affecting the payment processing at the moment. One of our partners is having an issue. We’re already looking into this to mitigate the problem. We are sorry to say, some of your purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.

2. monitoring Apr 30, 2025, 11:54 AM UTC

   We have moved payment traffic over to another acquirer to process payments. This should mitigate any issues, while our other acquirer gets things up and running. We apologise for any inconvenience caused.

3. resolved Apr 30, 2025, 12:49 PM UTC

   This incident has been resolved.

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Started Nov 10, 2024, 02:36 AM UTC· resolved Nov 10, 2024, 02:47 AM UTC

1. identified Nov 10, 2024, 02:36 AM UTC

   One of our partners has needed to carry out essential unplanned maintenance on Sunday, 10rd November 2024 between 02:00 AM GMT and 04:00 AM GMT. This means some Curve functionality might be temporarily unavailable within that timeframe. Apologies for the inconvenience. Please carry a backup card with you during that time.

2. monitoring Nov 10, 2024, 02:40 AM UTC

   An update from our partner causing this downtime: "We expect a maximum of 90 minutes of downtime during this maintenance window, all calls to the 3DS services will receive a status “U” during this period. Our operations team will closely monitor service performance before, during, and after this maintenance period."

3. resolved Nov 10, 2024, 02:47 AM UTC

   We are monitoring a return of traffic to our online transactions. We apologise on behalf of our third-party partners for this unplanned maintenance window, and appreciate your understanding. Happy spending!

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