Currencycloud experienced a major incident on July 29, 2025 affecting Payments, lasting 2d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2025, 01:21 PM UTC
We are investigating an issue that is impacting some payments stuck in released.
- investigating Jul 29, 2025, 05:01 PM UTC
Due to an ongoing incident, we are currently experiencing delays in processing SWIFT payments, local GBP payments, and local EUR payments starting from today. Our teams are actively working to resolve the issue, and we will provide updates as soon as more information becomes available. We apologise for the inconvenience and appreciate your patience.
- monitoring Jul 30, 2025, 01:31 PM UTC
Following the earlier disruption, a rolling restart was performed across the affected services. This action successfully restored functionality across all impacted system components. Payment processing has resumed and is operating as expected. Our teams continue to closely monitor the system to ensure stability and prevent recurrence. We will provide further updates if necessary. Thank you for your continued patience.
- resolved Jul 31, 2025, 04:41 PM UTC
Following the earlier disruption, we can confirm that the issue has been fully resolved and the impact successfully mitigated. All affected services have been stabilised, and payment processing continues to operate as expected. Our teams have completed the necessary recovery actions and will continue to monitor system performance to ensure continued stability. We appreciate your patience and understanding throughout this incident.
- postmortem Aug 08, 2025, 10:09 AM UTC
# Overview A recent infrastructure change was made to improve account security in the platform. An incorrect configuration change caused an outage of the payments platform. # Client Impact Multiple platform services became unavailable, affecting key client-facing functions including payment processing. The outage delayed a portion of transactions for a number of users and impacted key payment rails. # Root Cause An implicit rule granting default permissions was removed when new user accounts were added. The removal was not clearly indicated in deployment logs, so the issue was not identified beforehand. # Remediation The change was reverted to restore access, and service was brought back online. Manual updates were applied to restore normal operations and prevent recurrence. **Currencycloud Confidential**