Crypto.com incident

Main App Users experiencing Intermittent Passkey Errors During Crypto Withdrawals

Resolved after 37 minutes, on October 21, 2026.

monitoring Oct 21, 2026, 04:32 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 21, 2026, 04:14 PM UTC
Resolved
Oct 21, 2026, 04:52 PM UTC
Duration
37m
Detected by Pingoru
Oct 21, 2026, 04:14 PM UTC

Update timeline

  1. identified Oct 21, 2026, 04:14 PM UTC

    We have identified an issue causing errors for users attempting to withdraw crypto using a passkey. As a temporary workaround, users with 2FA enabled can disable their passkey to complete the withdrawal. Alternatively, retrying the transaction multiple times may eventually succeed. We apologize for the inconvenience and are working on a fix.

  2. monitoring Oct 21, 2026, 04:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2026, 04:52 PM UTC

    This incident has been resolved.

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